when board sales go bad...

Discussion in 'Transformers General Discussion' started by wheeljaxx, Nov 21, 2008.

  1. wheeljaxx

    wheeljaxx Banned

    Joined:
    Jul 1, 2002
    Posts:
    3,355
    Trophy Points:
    186
    Likes:
    +0
    What do you do when a deal here on the board goes wrong?

    Everybody has a few bad experiences, myself alot lately, not sure why. i've had a few misshapps the last few weeks in my mass purge of my belongings and a few things got mixed up/ misplaced. I was sick for 3+ weeks with a bad lung infection and that slowed alot of shipping down. i tried to make buyers aware, but apparently not everyone bothered to check. everything has been shipped out, but now i find that 1 item was sent to the wrong buyer ( thankfully, i have another to send to the proper buyer) and 2 people have still not recieved their items.
    i have 1 buyer from the board pretty upset, because, like most people i guess, has not seen that i have also lost my internet connection, and i posted a notice that there may be contact issues. this STILL isn't resolved, but it's hard to keep in touch, and he thinks i'm ignoring him, and he still hasn't gotten hos package....

    so far, as far as i know, he's the only one who hasn't gotten his items. Tracking with canada post is fairly a huge add on cost for a small packet, when shipping is $8 tracking would make it $20, so i don't usually offer it unless asked. I usually ship as cheap as i can, and even give 3 or 4 options to buyers right from the canada post website.

    in the case of lost mail, on small packets, not much can be done by canada post.

    I Want to do what i can to help the buyer, but i also can't really afford to be at a complete loss. ( i was off work for 3+ weeks)

    do i refund the complete cost, including shipping, and take the loss, do i refund the item cost and not shipping, as most stores and ebay sellers do, or do i just do the shitty thing, yet, still seems to be what alot of people do, and just say to bad.


    frankly, i just want all my toys gone now, and be done with collecting and selling. I don't know how power sellers do it, keeping things straight and not having issues.
     
  2. Evil Porkchop

    Evil Porkchop Pork, the evil white meat

    Joined:
    Apr 2, 2003
    Posts:
    1,154
    Trophy Points:
    176
    Likes:
    +0
    It's not your fault the Post Office lost a package, nor is it the buyers fault. The best I would do is a 50% refund. But at the same time, if the buyer did not request tracking/insurance of the item(s) you are under no real obligation either.
    A similar situation happened to me with an overseas buyer and we simply split the cost and chalked it up as a loss.
     
  3. CookSux

    CookSux Infectious Veteran

    Joined:
    Aug 21, 2006
    Posts:
    1,699
    News Credits:
    8
    Trophy Points:
    171
    Likes:
    +8
    Ebay:
    This is why I throw Delivery confirmation on everything. It's only a 75 cent increase.
     
  4. cannabisprime

    cannabisprime Well-Known Member

    Joined:
    Apr 24, 2007
    Posts:
    386
    Trophy Points:
    76
    Likes:
    +0
    Canada Post doesn't have delivery confirmation as a separate (available) add-on; it's only available for items shipped via Expedited Parcels and up.

    To the OP, if the sellers choose not to have delivery confirmation, then you really are under no obligation in my opinion.
     
  5. Optimus Kharnal

    Optimus Kharnal Well-Known Member

    Joined:
    Oct 12, 2004
    Posts:
    954
    Trophy Points:
    136
    Likes:
    +0
    Shipping to Canada sometimes takes a long time too. how long ago did you ship? I've had items take 3+ weeks to make it to their Canadian Destination. I have in the past myself though offered 50% back if items didn't make it to their destination, but again as everyone said if the buyer didn't ask for delivery confirmation then you're under no obligation. It may be a messy situation but if you have proof you mailed it then you should be covered. If you're hard up for money and you're leaving the collecting all together, that might be your best option, just do what you feel is right.
     
  6. ShortCircuit

    ShortCircuit Decepticon

    Joined:
    Nov 28, 2006
    Posts:
    1,698
    Trophy Points:
    126
    Likes:
    +0
    I think your obligated to show the buyer a postal reciept a least showing the date and location where its going just for personal satisfaction and gratification.

    I always keep my reciepts.

    Ya USA to cananda takes at least 3 weeks in my experience.
     
  7. Easterling Capt

    Easterling Capt I am Vern Schillinger

    Joined:
    Dec 14, 2004
    Posts:
    4,994
    Trophy Points:
    186
    Likes:
    +1
    Ebay:
    Im international and everytime I buy something from a US member here or from ebay I always use Priority mail to have it tracked. But if the buyer dont ask for it then its not all your fault.
     
  8. SureShot90

    SureShot90 Peace=superior firepower

    Joined:
    Apr 27, 2007
    Posts:
    2,432
    Trophy Points:
    151
    Likes:
    +0
    Ebay:
    Aye... or at least I always ask for the custom label number since it can be used as tracking number too.
     
  9. Gadep

    Gadep Banned

    Joined:
    Nov 2, 2008
    Posts:
    1,418
    News Credits:
    2
    Trophy Points:
    126
    Likes:
    +2
    The main question is did he pay with paypal? If he did then paypal TOS requires online trackable proof of the delivery status of the items in question if the buyer files a claim for non reciept....I really wish people would read this stuff and save them selves lots of grief...bottom line..if you have no tracking and he files a claim..you will lose the shipping fees and the cost of the item that he paid you for....
     

Share This Page