Roughly 1 out of 10 of my Transformers purchases (both on eBay and here) arrive with undisclosed damage. Usually, the broken part isn't in the package, so the damage was clearly prior to shipping (once there was glue from an attempted fix). I've had it happen from a cheap Minicon, all the way to a rare Japanese exclusive. And I have NEVER found the proper way to deal with it. Sellers get immediately nasty when I bring it up. I've taken to leaving negative feedback, walking away, and eating small losses... but still not sure what to do for the expensive rare ones. Any good tips out there? I'm sure I'm not alone.