What Can I Do???

Discussion in 'Transformers On Ebay' started by Auto Morph, Sep 17, 2010.

  1. Auto Morph

    Auto Morph Gimmick Bot

    Joined:
    Feb 8, 2010
    Posts:
    8,449
    Trophy Points:
    176
    Likes:
    +0
    Recently I sold a MISB legends class ROTF Devastator on eBay UK.

    The seller has contacted me today to say that they want to return the item in exchange for a full refund as they thought it was the supreme class version and they are very disappointed.

    However...

    I used a clear photo of the item in question and stated in the item description that it is the legends class version. My auction terms also state that I do not accept returns. Here is alink to the finished auction:
    eBay - The UK's Online Marketplace

    I have very politely explained this to the buyer, but I have a strong feeling that they are going to flip out when they read my reply (remember, I was REALLY polite) and leave negative feedback.

    In my opinion, it is their tough shit that they don't know what they're buying AND that they didn't read my terms and condition properly.

    If they leave negative feedback for me, do I have a leg to stand on? Can I contest it or get it removed?
     
  2. mac&cheese

    mac&cheese Well-Known Member

    Joined:
    Feb 8, 2010
    Posts:
    3,065
    News Credits:
    1
    Trophy Points:
    151
    Likes:
    +1
    they will complain to paypal and take thier money back, sellers have no protection, buyers have too much protection.
     
  3. Auto Morph

    Auto Morph Gimmick Bot

    Joined:
    Feb 8, 2010
    Posts:
    8,449
    Trophy Points:
    176
    Likes:
    +0
    Complain on what grounds? That they are a numbnuts? They can't class it as 'item not as described' because it was EXACTLY as described!
     
  4. Da_Last_2_Walk

    Da_Last_2_Walk Da King Of Pre Rubs TFW2005 Supporter

    Joined:
    Mar 25, 2008
    Posts:
    2,041
    Trophy Points:
    181
    Likes:
    +0
    I don't think you will lose a dispute if the buyer opens one.

    However, you might get a negative feedback from the buyer.

    Depending on what feedback the buyer leaves, it might be possible to get it removed.
     
  5. Charsiupao

    Charsiupao Well-Known Member

    Joined:
    Sep 7, 2010
    Posts:
    268
    Trophy Points:
    76
    Likes:
    +0
    I think the buyer doesn't have a leg to stand on. It would be a dark day for online sales if you got penalised for this. There's no way to prove that the buyer didn't simply change his mind after receiving the goods. Just stand firm and let the system help you, I'd say.
     
  6. Sideswipe1954

    Sideswipe1954 Well-Known Member

    Joined:
    May 19, 2009
    Posts:
    3,073
    News Credits:
    16
    Trophy Points:
    166
    Likes:
    +16
    Well, the thing is on the return policy, there is a little line that states:

    I take that to mean if you were listed and pictured the Supreme version and sent them the Legends, they could rightfully a refund since it was not as described. But as you state, it is clearly stated with pictures and text that it was the Legends version, so E-Bay should step in on YOUR behalf
     
  7. grimlock1972

    grimlock1972 "No Mas" My Wallet

    Joined:
    Apr 20, 2009
    Posts:
    18,199
    News Credits:
    2
    Trophy Points:
    262
    Likes:
    +59
    o_O  no way can they have mistaken that for the supreme class. I don't think you would lose a dispute on this one.
     
  8. Auto Morph

    Auto Morph Gimmick Bot

    Joined:
    Feb 8, 2010
    Posts:
    8,449
    Trophy Points:
    176
    Likes:
    +0
    Cheers everyone for the support and information.

    I agree that the world is FUBAR if eBay sides with the buyer in any potential dispute.

    So far we've had a bit of correspondence - she is going utterly ballistic over this and I am just remaining calm and very politely (but firmly) stating all the available facts and that I am not prepared to accept a refund/return under the conditions she has given. I have also kept all the messages from her should any dispute ensue.

    My guess is the buyer is a mum who got this for her son or daughter and just knew it was Devastator and had no idea it came in small as well as huge.

    The fishy thing is, she is now asking me why the hell she would pay £41 for something she can get in Argos for £22.

    My question is this:

    IF YOU KNOW WHICH ONE IT IS AND THAT YOU CAN GET IT IN ARGOS, WHY DID YOU BID ALMOST DOUBLE THAT ON MINE YOU MENTAL BITCH???


    Sorry, need to vent it all on here so I can continue to remain professional in my eBay comms :D 
     
  9. Thenames9

    Thenames9 D-d-d-d-duel!

    Joined:
    Jun 18, 2009
    Posts:
    5,840
    News Credits:
    29
    Trophy Points:
    197
    Likes:
    +30
    I saw that, I was thinking, your getting a bloody good deal on that. I gotta say, this person must be retarded because I remember reading and it did specifically say Legends and it was the Legends one in the pic.
     
  10. Charsiupao

    Charsiupao Well-Known Member

    Joined:
    Sep 7, 2010
    Posts:
    268
    Trophy Points:
    76
    Likes:
    +0
    Well, she did. Perhaps we should ask her the same question.. =)
     
  11. cuad

    cuad VOK EMISSARY

    Joined:
    Nov 10, 2006
    Posts:
    1,644
    News Credits:
    1
    Trophy Points:
    182
    Likes:
    +6
    I'm on your side... eBay should be on your side too. After all, they get their fees from you.
     
  12. MetroBub

    MetroBub 49ers Fan

    Joined:
    Jun 26, 2005
    Posts:
    549
    Trophy Points:
    136
    Likes:
    +0
    I dont think ebay will side with the buyer. As others have stated. You show a clear picture of the item and its in the item description. Besides.... I think the buyer rec'd the item, realized they could find it cheaper and now is trying to get the money back.
     
  13. tfmad2010

    tfmad2010 Oh Hai Internet!

    Joined:
    Jul 31, 2010
    Posts:
    3,658
    News Credits:
    1
    Trophy Points:
    151
    Likes:
    +1
    I agree that it was probably some kid saying he wanted a ROTF Devastator and when the parents bought it, the kid said he wanted the big one.

    Wow, the bitch, She's either knew about it and are being a bitch or she found out after the auction about it.
     
  14. ninety

    ninety NERDS!!

    Joined:
    Aug 16, 2007
    Posts:
    3,182
    News Credits:
    2
    Trophy Points:
    151
    Likes:
    +2
    That round of eBay sales weren't as smooth as they could be for you man :( 

    You've done everything correctly, just remain polite but firm, and keep the comms. As has been said, she's wanted the Supreme one but didn't do her research, unfortunate that, but not your fault. As a private seller, you've no obligation to refund for her mistake; if you were registered as a Business Seller, you'd have to refund.

    She'll probably file a SNAD complaint, but the item was exactly as decribed/pictured, so you should be fine.
     
  15. jamspeed

    jamspeed is so beast!

    Joined:
    Sep 18, 2008
    Posts:
    1,651
    Trophy Points:
    126
    Likes:
    +0
    Ebay:
    It will be interesting to see what happens. About the only other thing you could have done is placed a ruler or penny for scale in the photo, as she wouldn't know what a legends class toy is. Still she is kinda dumb for not knowing what she bought.
     
  16. Foster

    Foster Super Mod

    Joined:
    Mar 26, 2003
    Posts:
    32,069
    News Credits:
    7
    Trophy Points:
    312
    Likes:
    +12
    She got the better one anyway.
     
  17. Sunstorm9119

    Sunstorm9119 RC 1136

    Joined:
    Mar 16, 2005
    Posts:
    2,953
    Trophy Points:
    212
    Location:
    Interlachen Florida
    Likes:
    +2
    Ebay:
    I'm not sure how you could've been any more clear on what you were selling. It appears this person screwed up and wants to hang you with her stupidity.....
     
  18. Auto Morph

    Auto Morph Gimmick Bot

    Joined:
    Feb 8, 2010
    Posts:
    8,449
    Trophy Points:
    176
    Likes:
    +0
    I know, right?

    Luckily, no more messages from crazy woman, so hopefully it stays that way. She might just have gone off with her tail between her legs. Also no negative feedback yet...
    Hope I haven't spoken too soon.

    Some actual good news though, is that the package I sent to China arrived today, so I need to shout out to xterry for the address translation. Dude, if you're reading this, you are awesome and I owe you one! :bowdown: 
     
  19. motorhead9999

    motorhead9999 Well-Known Member

    Joined:
    Aug 24, 2008
    Posts:
    554
    News Credits:
    3
    Trophy Points:
    111
    Likes:
    +3
    Yeah, you're in the right on this one dude. You specifically mentioned it was legends class in the listings. Guaranteed you'll end up getting negative feedback, but you should win the dispute fairly easily. The only issue you might have is if they do the douche move and file a chargeback against you. Then it'll suck. But not much you can do. They might even back down once they realize that they'll have to foot the return shipping back to you.
     
  20. ninety

    ninety NERDS!!

    Joined:
    Aug 16, 2007
    Posts:
    3,182
    News Credits:
    2
    Trophy Points:
    151
    Likes:
    +2
    Glad the Chinese one worked out, hope the Devvy one ends in a similarly good way. Nothing you can do now apart from wait to see if she trys a claim or leaves a neg.
     

Share This Page