I ordered some items for my daughter at toysrus.com last week and needed some flller to reach $100 for the free shipping offer. I ordered Voyager Megatron and some Cyberverse figures. They shipped Cyberverse Commander Megatron and Sentinel Prime a week before the release date. I received the figures today in a bubble mailer envelope from TRU. I can't believe they would ship toys this way. The packaging was obviously ruined. The card and bubble were bent and crushed. The figures dont appear to be damaged but I planned to keep these for display MOC. I'm going to contact their customer service department to leave them some feedback and see what they will do. I'm aware that I can exchange them in a store, but I received them before the release date and I don't know if I'll be able to find them on the 16th. Update (5/14): I called TRU customer service today. The CS rep on the phone said that bubble mailers are not a normal packing method for TRU. He worked in their online dept for years and they've always used boxes. He shipped out replacements via UPS 2nd Day which will arrive on Tuesday. When I asked where to ship the damaged figures, he said I should keep them. That was my first call to their customer service and they went above my expectations to resolve the issue.