Victim of Credit/Debit Card Fraud Huge Loss *long post*

Discussion in 'General Discussion' started by PorkChopKB, Mar 28, 2009.

  1. PorkChopKB

    PorkChopKB Bay Harbor Butcher

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    Ok.. so here goes.. Last night I went to get gas in my car.. my card said for me to see cashier. I went inside and they said that my card was declined.. I was like run it again because I have a ton in there. It was declined again. I called the number on the card and it said that there were too many attempts on my account and my card has been locked. So I called home to ask my wife if she knew what the hell was going on.. she said no. I went home to pick up my Amex to pay for gas and pick up the food we ordered. When I got home my wife looked up our account and there was 2500.00 in purchases on my Debit/Credit card. They were all for Asia-Air, Italian Airlines etc. there were 1900.00 of it was still pending. I tried to get ahold of someone and no luck because it was 9pm. I woke up this morning to see that 2000.00 had posted to my account which means it went through and is now gone. Also at this time we noticed that another 3500.00 was charged to more airlines for tickets.

    My first damn ? was WHY THE HELL DIDN'T THE BANK CONTACT ME! I asked that this morning when I called. I asked then what time or day did they put the block on my card. They said it was 9am the 27th.. so yesterday. THEY DIDN'T CALL ME! Damn that pisses me off. They let me find out on my own the embarrassing way. They had the time to realize that someone was making F-N purchases and cancel or block my card but didn't inform me that someone was stealing my money. now for what it's worth not that anyone here should know.. but whatever.. I have or had 10k in my checking because of paydays that needed to be moved into savings. I called this morning and kinda bitched at them for the whole no call deal.. "we are sorry for that" blah blah blah. I asked them if my card was blocked then how the hell did someone make another 3500.00 in purchases after that.. they said that they weren't.. they just didn't show up yet. well as of now.. there is 4000.00 pending. I told them to cancel the authorization code so they can't take the money and it won't post on my account. They said that by law they can't. I was like WTF.. why the hell not. they said that the money has to post before I can file a dispute over the charges and I could have to wait up to 10 business days to get my money back. Bullshit! I have no legal leg to stand on.

    The lady on the phone told me that I still have enough left in there to cover things you might have to write checks for until I get the stolen money returned. again WTF! it doesn't matter how much I have left.. that is none of her concern. yes I have enough to cover by a long shot.. but what if I didn't.. what if that money had to pay my heat bill and they were going to shut me off? How do they know that I didn't write a check on friday for 5k as a down payment on a car? you get the idea. Who the hell does she think she is to assume that. Needless to say I am canceling my account with them and moving on. I have been with them for 15yrs and this is the treatment I received. They was no compassion on their end. There was just excuses and meaningless answers with no resolve. I went to my local branch to file my dispute on the money that already cleared and the manager took my frustration personal. I told him to not take it that way.. he said how do I not.. I said that I am not pissed at him.. just the situation. He said to me that I didn't need to get that way.. whatever.. no one stuck their hand in his pocket and stole his cash.

    I also want all of the members to know this.. THE ONLY places that I used that card (because it was a new replacement with a new #) was online..

    They were at petswarehouse.com and customaquatic.com for my danner pump. so someone that either of the places authorization companies had to of taken the information when it was authorized. someone made a clone of the hard drive that stores the info for 24hrs after an initial purchase just in case there are any issues. so the cloned hard drive has all of the cc#'s and expiration dates. these people take the #'s and sell them.

    My advice to you all.. don't use debit cards.. get a credit card and keep a register like a check book and pay it off at the end of the month. if someone gets that card # they are taking your money directly.. not charges on a credit card that can be disputed and removed without losing money. I am losing the money and can have to wait up to 2 weeks to get it back.

    sorry this was so long.. but I am so pissed.
    Ken
     
  2. Cinemastique

    Cinemastique Earth Culture Specialist

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    My sympathies, man.

    Also, this belongs down in General Discussion.

    -Another Ken
     
  3. PorkChopKB

    PorkChopKB Bay Harbor Butcher

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    Oops.. damn.. I only saw the general discussion part.. wasn't paying attention.

    if a mod could move this please :) 
     
  4. The Crazy Collector

    The Crazy Collector Well, that's just Prime! TFW2005 Supporter

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    Under Regulation D of the banking code, you should be able to dispute any unauthorized transactions on your account. It is true that you have to wait for them to actually post to your account (as opposed to showing as a "pending transaction") before you can dispute them, but after the transactions in question post to your account, you should be able to file a dipute (usually a simple form). The bank will probably investigate your claim, but your case sounds pretty cut and dry to me. The bank should then refund your money to you. There are certain types of transactions that can be blocked even from a pending status, but usually you have to wait for them to post before you can block them. Basically, as long as you notify your bank within 30 days (I'm pretty sure it's 30 days anyway) of the theft, you should be fine. Online ID theft has become the most prevelent crime in America, so you really have to watch your stuff.

    As far as using only a credit card, honestly, I'm not sure I'd recommend that. If an online thief gets a hold your credit card number, they can really screw up your credit, which could make it pretty tough for you to ever buy a car, or a house, or get another credit card, not to mention it could cost you thousand of dollars (literally) to repair the damage to your credit. A better solution is to open a seperate checking account, keep a small amount of money in it ($500 or so) and use that account ONLY for online transactions. That way you're still protected by the banking regulations, and if a thief does get into your account, they'll only get the $500 that's there.

    FYI, I work at a bank and I deal with this kinda stuff pretty frequently. It does sound the manager at the bank you use was kinda an ass though.
     
  5. Predaking

    Predaking Well-Known Member

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    I know how you feel. My credit card was used for a $3,500 cash out to a bank in N. Dakota. It took me a while to settle the dispute but at least the bank was able to take care of it. Don't be too mad just give it some time and everything will sort itself out.
     
  6. BigRC83

    BigRC83 I'm singing in the rain

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    Terrible what happened to you. I pay everything with my debit card except in "Mom and Pop" businesses and internet transactions. I guess I am too paranoid thieves will try to rip me off. Anyway, be patient and everything will work out.
     
  7. GigatronSama

    GigatronSama Mr. Insomnia Veteran

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    Never give your credit card number directly to ANYONE online. I use paypal myself, as an intermediary. That way no one gets my credit card, just a finite amount of money from paypal whom in addition defaults to returning the money to the buyer in the event of a dispute.

    My bank is pretty good about this thing too. I can order a stop payment against pending transactions over the phone with their automated system any time, and they even call me when they see suspicious transactions.

    I do tend to get calls when I'm on vacation though, but that lets me know they're doing their job.

    I'd highly advise using a local bank. They're more secure these days too since they're not as vulnerable to market fluctuations and it's easier to take it upstairs in case of dispute.

    But I can imagine how pissed you are. I'd be pretty ready to kill the guy if someone did that to me. Now wouldn't that be a nice service. "Here at securobank, we'll not only stop scammers...we'll kill them."
     
  8. RabidYak

    RabidYak Go Ninja Go Ninja Go

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    Sounds like folks need better credit card laws and fraud management over there.

    Somebody tried to do my card earlier this month, but got nowhere because the bank held the transactions and contacted me for verification. I had a new card in under a week.
     
  9. tikgnat

    tikgnat Baweepgranaweepninnybong. TFW2005 Supporter

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    I got my card frozen when I tried to by my TV a few weeks ago. Normally the bank/cc company should call me to verify but this time they didn't. I actually found out when XBL said my card was rejected.

    So when I did call them to find out whats what I had to jump through hoops to verify who I was, and what I had purchased in reverse order back to the TV purchase.

    It was a bit annoying at first but then I realised that the security on my card was actually pretty ace.
     
  10. AnimatedFan

    AnimatedFan Banned

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    My Dad's SSN was stolen and used a few years back. Even though they caught the guy, the damage to my Dad's credit was done. He hasn't been able to get jack squat on credit since then. (He prefers to pay cash anyway, but he wanted the option of credit since WM killed their layaway department.)

    After seeing how easy it is to be ripped off over a simple transaction online, or just by someone copying your numbers, I use PayPal, and PayPal only. The only websites that I trust with my card information are Wal*Mart, BBTS, and Amazon.com That's it. I use PayPal for *everything* else. (And sometimes, I'll even use PayPal for BBTS and WM. I dunno if Amazon takes it. It's been a long while since I've used them for business.)

    And now with the PayPal plug in and it's ability to generate a digital credit card (one time or multiple use, your choice) transactions are completely identity theft free. Because every time you go to buy on a site, the card automatically generates it's numbers, expiration date, etc for that specific sale, and all of it comes out of your PayPal (or backup funding resources) and you have all the info on record, the store or company has their payment, and both of you are fully secured.

    I love the digital card, it's a sweet idea, long overdue.

    Good luck on your quest to reclaim what's rightfully your's. I surely hope it works out. :( 
     
  11. odeean

    odeean Infiltrator

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    I would like to point out one thing regarding the paypal one time use numbers - they are actually not strictly one time valid. They are valid for one payee for one day. This may seem like the same thing but there is a risk that the person or business you use the number with can try to charge you again a short time later. For this reason i find ordinary paypal transactions to be a better idea than using the number.

    In Australia there is also prepaid visa. If I need to pay a questionable source I just go to my local 7/11 store and buy a prepaid visa card. There is a fee of $5 but cards come up to $500 in value. Merchants can not tell the difference between a prepaid visa and a normal one (so long as you don't do something stupid like writing "CARDHOLDER" for your name like it is written on the card).

    If your card was visa I am guessing you will not have any loss of money. They have just spent the last 3 months of 2008 heavily advertising that this exact kind of thing will not leave their customers out of pocket.
     
  12. RabidYak

    RabidYak Go Ninja Go Ninja Go

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    The fact that the credit card companies themselves are liable for fraud losses here probably has allot to do with how good our protection is, they probably don't give a shit in parts of the world where that isn't the case.
     
  13. yodafett

    yodafett Well-Known Member

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    The attitude of your bank was poor, I can't argue that, but the problem here, most likely, is the recent trend in payment processing centers to be compromised. Heartland Payment Processing, for instance, may have had up to $100M in transactions compromised recently. In that case, it won't matter if it's a debit card or credit card, as it's the info on the strip that's stolen, not the actual bank account numbers.

    I work for a small-ish regional bank, and because of the Heartland breach, we had over 8000 cards to reissue in under a month. In situations like that, it's almost impossible to contact customes in "real time" about the compromise, unfortunately. However, they should have sent out a preliminarty letter to the entire customer base warning them of something like that, if it's the case, as soon as a pattern is seen.
     
  14. Motor_Master

    Motor_Master Lets the balls touch TFW2005 Supporter

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    I've lived by that motto ever since college. I only use a credit card, for me there was never a benefit of a credit card over a debit card, plus I have that extra layer of protection between me and my money. If someone swipes my credit card, I still have all of my real money in my account while the whole mess is straightened out.
     
  15. Scantron

    Scantron Well-Known Member

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    Definitely wise to only use a credit card for online purchases and that's how I always do it with the few sites I do online shopping with (Amazon, BBTS and a few others). It's easier to dispute charges with a credit card and your personal accounts aren't out any money while they resolve the situation. I also use my credit card for purchases when it's a situation where I can't see the card being swiped and can't keep an eye on the transaction (restaurants, for instance). I use debit cards when I can see the transaction, or am doing the transaction myself, and make sure to check my online banking every night to monitor the account for problems.

    Kind of tangential, but since it hasn't been mentioned yet as a way of preventing fraud, consider freezing your credit with all three credit reporting bureaus. It costs less than $10 per bureau, with the exact fee depending on which state you're in (in GA, it cost me $6 total to freeze my credit with all three bureaus) and can be done very easily online. Once you've frozen your credit with a bureau, they give you a PIN that you use to "thaw" your credit with that bureau if you're making a legitimate application for credit. If someone steals your identity, but doesn't have that PIN, they won't be able to "thaw" your credit and fraudulently get credit in your name. This won't do anything if someone runs up transactions on a debit card, or on a credit card you already have, but can protect you from people opening additional credit accounts in your name and ruining your credit. LINK
     
  16. toma

    toma eskimo in disguise

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    i always use the paypal mastercard thing. that way if anyone steals it, nothing happens. its awesome.
     
  17. Bryan

    Bryan ΜΟΛΩΝ ΛΑΒΕ

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    If anyone here has family members who served in the military (or you served yourself), you should totally find out if you can join USAA.

    I bank, invest, and insure with them, and they're the shit. I've never had a better bank--their customer service is extraordinary, and when I've dealt with identity theft, they squared things away for me so quickly and so smoothly, I didn't even notice any issues.
     
  18. BMGFX

    BMGFX Awesome Spooner Veteran

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    $624 was stolen from me last year due to fraud, and it was double what I had in the bank at the time. It was an international debit w/o pin transaction in GBR under A C C A. When the fraud occurred, I stopped receiving mail from the bank so I was never notified of being overdrawn, and when I filed the fraud claim I never received a form I was supposed to get, even though I explained everything that happened over the phone.

    The first piece of mail I received was a notification that my claim was declined, so I called them up and told them about the problem but they said since I never returned the claim form by mail (that I never received), the claim was turned down and could not be reopened. So, even though they never gave me any kind of evidence that there was no fraud involved, I never got the money back. They did give me a temporary credit while the claim was investigated, but I'm glad I didn't spend any of it. Or else I would have had more to pay to the bank, since after the claim was turned down, I was left with -350 bucks to pay back to the bank. So in total I lost around $1000 dollars. I told Wamu to F off (metaphorically), and closed my account and went to another bank, and won't use Chase either.
     
  19. Seawing

    Seawing Lurker of the depths Moderator

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    Sorry to hear about getting ripped off. Believe me it sucks. One thing that wasn't mentioned was reporting the fraud to your local police department. I don't know how large of a city/town you live in but you should file a report with them. It "proves" to the bank that the money was actually taken and you have a better chance of getting it back if you do this. Good luck.
     
  20. OptimusSolo

    OptimusSolo Tournament Master

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    Agreed!! Thank you mom for being in the Air Force back in the 60's!!
     

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