United E-hobby Decepticon 3-pack Issue

Discussion in 'Transformers Toy Discussion' started by Megatronwp38, Jun 3, 2011.

  1. Megatronwp38

    Megatronwp38 Megatron? Is that you!?!?

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    Hey Guys,

    I just got my Decepticon 3-pack last night, the E-hobby 3-pack, and Cyclonus has an issue. The pin that holds the cock pit and nose cone on cracked the plastic completely through on both sides. I have a picture, however you can't really see so I drew lines where it's cracked. I emailed BBTS but not sure what they will do. Anyone else have issues with theirs?

    [​IMG]
     
  2. MidnightBliss

    MidnightBliss Well-Known Member

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    BBTS will make it right. Either they will replace or they will refund. They are EXCELLENT with customer service. Don't worry. Also, take into account that it is a weekend and they are at Botcon. If you don't get a reply right away, wait until monday or tuesday. They WILL take care of you.
     
  3. exomega255

    exomega255 Emerald Green

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    This is ABSOLUTELY true.
     
  4. Orodruin

    Orodruin @deathformer TFW2005 Supporter

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    Pretty sure they're not at the convention. But the rest is true. :) 
     
  5. Megatronwp38

    Megatronwp38 Megatron? Is that you!?!?

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    I have not got a response yet which is odd, usually they are fast and I sent it last night before bed around Midnight. I am contemplating sending it again.
     
  6. [Wing_Saber-X]

    [Wing_Saber-X] BATTLE GAIA!

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    Dont worry, dude things will get better! :) 
     
  7. exomega255

    exomega255 Emerald Green

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    They are based on West coast, I think.

    If you sent it last night, its likely that right now, its only 9:23 AM, which means depending on their work hours, they could have JUST STROLLING in.

    Also if you look at their office hours, Mon-Thurs is the best time to reach them. Look
     
  8. Rotorstorm

    Rotorstorm OriginalRotorstorm Fanboy

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    Botcon is a busy time, if you haven't heard from them by this time next week then you should chase them up :) .
     
  9. Megatronwp38

    Megatronwp38 Megatron? Is that you!?!?

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    They are in the Central Time zone so they are only an hour behind me and their email says they are there M-F from 7am to 3pm CST. So I would think the would respond today. They usually do within a few hours, unless they are at Botcon this year.
     
  10. Megatronwp38

    Megatronwp38 Megatron? Is that you!?!?

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    Update from BBTS- They are sending me a NEW Cyclonus! Now that is awesome & why I buy from BBTS. They have to be the best.
     

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