Okay, I know all their call centers are outsourced now to India, which is fine. It saves them money in the long run, etc. etc. But PLEASE don't try to make it seem like it's still in the States! I called them today to make sure that everything is okay with my flight. When I get in contact with the agent, he has a very thick Indian accent. He then proceeds to say "Thank you for calling United Airlines. This is Victor Smith. How may I help you today." COME ON! Victor Smith? Are you kidding me? Yes it's probably more easier to remember a name like that but seriously! I nearly busted out laughing on the phone because of how silly it seemed. It is kinda sad that callers can't make an effort to deal with foreign names that they have to resolve to using generic Western names.