TRU return policy?

Discussion in 'Transformers Toy Discussion' started by xMostWanted559x, Aug 8, 2012.

  1. xMostWanted559x

    xMostWanted559x Well-Known Member

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    I picked up a deluxe DOTM starscream and his balljoint arm is kinda loose and pops off very easy. Since its opened can it still be returned? or swapped for another one which I didnt see.
     
  2. Wolfdawg

    Wolfdawg Well-Known Member

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    As long as you have your receipt, you can return it. Even if you don't have a receipt, they'll at least give you a gift card or something. The only time it's a hassle to return something is if it's a video game or something like that.
     
  3. jru42287

    jru42287 Where are my testicles, Summer?

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    Yeah, they'll probably let you swap it out for another or return it as long as you have a receipt.
     
  4. Paladine

    Paladine Well-Known Member

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    There's no guarantee another figure will have a tighter balljoint. Why don't you just add some nail/future polish and fix it up yourself?
     
  5. Jazz342

    Jazz342 Well-Known Member

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    Also if you used a rewards card to purchase it, you usually don't need a receipt.
     
  6. bellpeppers

    bellpeppers A Meat Popsicle

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    Or if you ordered it online.

    Do not order online if you think there is a possibility for the need to return it.
     
  7. Fort_Fett

    Fort_Fett iRkeN iNvaDR

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    Pretty sure TRU put their foot down years back that nothing can be returned/exchanged without a receipt... no ?
     
  8. xMostWanted559x

    xMostWanted559x Well-Known Member

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    What do u do? Put nail polish onto the ball?
     
  9. jru42287

    jru42287 Where are my testicles, Summer?

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    Not true. We return stuff from online all the time. Online purchases come with a receipt, so if you have it, you should at the very least least get store credit for it. But if it's within 90 days of purchase, you should be getting cash back.

    It depends. If they can look it up (by your charge card or Rewards "R" Us card), they still can. And if all else fails, you can return it using a driver's license, but you'll only get the lowest price the item sold for in store credit.
     
  10. eagc7

    eagc7 Well-Known Member

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    yes, thats what i do. and it works, just ptu a bit of nail polish on the socket and the ball joint, leave it dry for some horus or the entire day and then put it back and there we go!
     
  11. grimlock1972

    grimlock1972 "No Mas" My Wallet

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    make sure you use clear nail polish.
     
  12. bellpeppers

    bellpeppers A Meat Popsicle

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    Store credit? Yes.
    Cash back? Only if you mail it back.
     
  13. jru42287

    jru42287 Where are my testicles, Summer?

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    I returned an online purchase and got it credited back to my charge card about a month and a half ago. Granted, I work for them, so maybe it was special treatment, but either way, that's hardly a "hassle."

    EDIT* Apologies. The way you said it made me think you were saying they would not reimburse you other than a merchandise credit. I see now you meant that obviously you wouldn't get cash back because you don't pay with cash online. I thought that was implied. However, they will issue you a refund for an online purchase with the credit returned to the means by which you payed.
     
  14. jessecuster

    jessecuster One Goal!

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    True. My girlfriend tried to return a few figs for me and they would not take them without a receipt. This was less than a month ago.
     
  15. OptimusLove14

    OptimusLove14 Well-Known Member

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