Trouble Contacting TFsource

Discussion in 'Transformers Toy Discussion' started by Back Alley, Feb 23, 2011.

  1. Back Alley

    Back Alley Well-Known Member

    Joined:
    Mar 18, 2009
    Posts:
    56
    Trophy Points:
    46
    Likes:
    +0
    I realize it's not entirely a toy related issue, but I am unsure of where this might go, or even if this is the right place to be looking for help.

    For the past month or two I've been trying to contact TFsource about one or two items (and more recently about their wholesale program) through the site's contact page. I've seen no response at all. I tried to sign up for the newsletter as well a few months back and have seen nothing about that either. I was wondering if there is a direct e-mail address I could try or any other way of contacting the store.
     
  2. Alucard77

    Alucard77 Kaon Gladiator Champion

    Joined:
    Dec 3, 2010
    Posts:
    17,633
    News Credits:
    2
    Trophy Points:
    241
    Likes:
    +4
    Did you check your spam?
     
  3. Valkysas

    Valkysas Attack Buffalo

    Joined:
    Sep 1, 2003
    Posts:
    20,799
    News Credits:
    19
    Trophy Points:
    312
    Likes:
    +21
    That's wierd as hell. I've never had to wait more than 24 hours before getting a reply. Yeah, check your spam.
     
  4. Back Alley

    Back Alley Well-Known Member

    Joined:
    Mar 18, 2009
    Posts:
    56
    Trophy Points:
    46
    Likes:
    +0
    Yeah, I always check my spam before it's deleted, and I haven't seen anything. Maybe this is an issue with my e-mail account?
     
  5. Cool Hand Lube

    Cool Hand Lube Well-Known Member

    Joined:
    Jul 2, 2008
    Posts:
    1,520
    News Credits:
    3
    Trophy Points:
    126
    Likes:
    +4
    I think you can just email Curt@tfsource.com if nothing else.

    But I agree that it is weird. TFSource has been nothing less than awesome to me in regards to customer service over the years.
     
  6. Th0r4z1n3

    Th0r4z1n3 The F*cking Lizard King! Veteran

    Joined:
    Dec 20, 2006
    Posts:
    4,054
    News Credits:
    6
    Trophy Points:
    161
    Likes:
    +9
    I've noticed this through numerous email conversations; Curt only answers his email on Wednesdays and no matter how fast you write him back he's not getting back to you again till next Wed. It took me almost 2 months to find out the information I needed about wholesale.
     
  7. robowarrior

    robowarrior Arcee's BF

    Joined:
    Mar 15, 2010
    Posts:
    2,918
    News Credits:
    4
    Trophy Points:
    166
    Likes:
    +4
    Yeah TFSource has very good communication and response. When I've contacted, I've normally received a response within less than 24hrs.
     
  8. KnightHawkke

    KnightHawkke A Man, Who Does Not Exist. TFW2005 Supporter

    Joined:
    Nov 6, 2004
    Posts:
    10,346
    Trophy Points:
    297
    Likes:
    +40
    I am selling some bots to them and for the most part aside from me being slow to part with the stuff and taking forever to get it mailed, its been a smooth process. there is always a snafu on the internet from time to time, like was posted above, try the direct mail link.
     

Share This Page