Toys r' us ripping me off?..or is it google?

Discussion in 'The Toyark' started by less_of_me, Feb 6, 2007.

  1. less_of_me

    less_of_me Active Member

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    I saw a thread the other day saying that google check out will save me 10.00 bucks when buying Soundwave from www.toysrus.com. So I went to that website, found Soundwave but he was "unavailable". I checked the notify me when available button and waited. When I got the email, I processed the order and had confirmation that the order was processed. My bank statement reflects 28.61 (or something like that) taken out and given to Google Checkout. I was even given a tracking number from TRU. Now, I just got a email from TRU saying that my order was cancelled. They already charged me though.........:banghead: 

    I was wondering if this has happened to anybody else on these boards.
     
  2. TheJackal

    TheJackal Banned

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    Same exact thing happened to me and I am still waiting for the funds to be returned.
     
  3. Chaos Muffin

    Chaos Muffin Misadventure Veteran

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    Well damn :banghead:  :banghead: 
     
  4. keebs

    keebs 32 Oh-Zee Killah

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    Isn't the regular price 29.99? So after shipping that would put you at that amount.


    Oh wait, you're just wondering if you're gonna get your money or Soundwave. My bad.
     
  5. MegaPrime33

    MegaPrime33 Follow me @NerdActivist TFW2005 Supporter

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    I'm definitely not saying I told you so, but things like this always happen when preordering items and whatnot, especially for a very popular item. I personally always wait and see if I can get it in the store, or from a reputable site. Definitely sucks what happened though.
     
  6. Gen. Magnus

    Gen. Magnus Everything is Awesome

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    Were you charged or was your card simply authorized for that amount?
     
  7. Liokaiser

    Liokaiser Super Mod

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    That sucks. :( 
     
  8. ams

    ams Generation All Veteran

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    Ebay:
    It's definitely been a convoluted process with the Google checkout thing, but I've not yet received anything telling me that there's been a cancellation. I ordered on 1/30/07 and so far have received five emails around this purchase:

    1. From Google checkout
    Verification of my email & new account

    2. From Google checkout
    Reporting a purchase from TRU/BRU
    It indicates $29.99 + $5.69 S&H + $1.95 FL tax - $10.00 Google Checkout Sign-up bonus = $27.63 total.
    It also indicates that the bonus may not appear on emails received from TRU.

    3. From TRU
    Indicating the order was successfully submitted
    TransFormers Generation 1 Soundwave - Quantity: 1 @ $29.99
    Shipping Method: Standard Ground Shipping
    As mentioned in the Google email, the $10 credit was not reflected in the email from TRU.

    4. From TRU
    Indicating the order was shipped
    It shows $29.99 + $5.69 S&H + $1.95 FL tax = $37.63 total.
    Yikes! Again, still no reflection of the Google $10 credit.

    5. From Google Checkout
    Indicating a shipped order and that my credit card was successfully charged
    It indicates $29.99 + $5.69 S&H + $1.95 FL tax - $10.00 Google Checkout Sign-up bonus = $27.63 total.

    A quick glance at my credit card statement indicates I was charged only $27.63, so I hope all is well and Soundwave will be rolling in any day now.

    Keep us posted on the resolution.
     
  9. less_of_me

    less_of_me Active Member

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    I would much rather receive my Soundwave than get my money back. Using the Google check out and then ground shipping, actually puts you under the MSRP. I just checked my bank statement @ wellsfargo.com and the charged amount is $28.15.

    I used my debit card to pay for the figure, and the money has already been withdrawn from my checking acount. I hope they will turn around and send me Soundwave, or at the very least, take the initiative to refund my account.

    I plan on calling TRU if I don't get another email soon.
     
  10. Mr.Roboto

    Mr.Roboto YOU'RE A SHRUB ROCKETEER! Veteran

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    I had the same problem. I called Toys'R'Us customer service and he lady said that she would contact billing to refund me the money. Still waiting though since it says pending on my account.
     
  11. Mr. Wholesome

    Mr. Wholesome WWOD What Would Ops Do?

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    Man that sucks guys. After reading this I checked mine just to be sure. I tracked the package to find out that it should be arriving today.
     
  12. Gears

    Gears buh-buh-body ya Veteran

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    Ebay:
    :banghead: :banghead: :banghead: 
     
  13. less_of_me

    less_of_me Active Member

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    Well, it is not like I pre-ordered it...the website said that it was available and as for the site being reputable....www.toysrus.com is as reputable as it can get for a TRU exclusive toy.

    I understand what you mean though...about waiting for it to arrive in the store. The only reason I did it this way was because it was from a reputable site and that I was giong to be saving over ten bucks.
     
  14. TheJackal

    TheJackal Banned

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    Card was authorized $1.00 then $27.19 and still says "pending" so Im hoping it gets released after 4-5 days. Today is Day 5, we will see.
     
  15. TheJackal

    TheJackal Banned

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    Just got my refund from google. So everyone else that is waiting for theirs it should be there shortly.
     
  16. less_of_me

    less_of_me Active Member

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    Yeah...just got my refund from google also. Oh well....back to hunting.
     

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