Toys R' Us Gets Pawned by TRU Corporate

Discussion in 'Transformers General Discussion' started by Squall42080, Oct 12, 2006.

  1. Squall42080

    Squall42080 Autobot RSX Type-S

    Joined:
    Mar 5, 2003
    Posts:
    4,514
    News Credits:
    6
    Trophy Points:
    202
    Likes:
    +12
    Ebay:
    Facebook:
    Twitter:
    Instagram:
    Flickr:
    YouTube:
    Long story here...

    I went to Toys R' Us this evening; I was sick, nose running, coughing, fever...

    It's on my way home from work, and I just wanted to check to see if there was any new toys. Upon arrival in the Transformers section, I was greeted with a mighty wall of Transformers Classics figures. 4 of all of the deluxes, 3 Primes, 5 Megatrons, and 2 Anniversary Primes. Simply amazing!

    Now I already have all of Classics, but I did promise my best friend, and my Brother-in-Law that, if I found them, I would pick them up a set.

    Quickly I make a call, and ask both of them if they are still interested...and they both were!

    I also noticed a sale sign. The sign said that "For every Transformers or Transformers Accessory purchase of $19.99 or higher, Recieve a free Transformers Cybertron Scout figure!" I quickly searched the sign for any stipulations or legalities...and find nothing.

    Awesome! One free Scout for each of the 2 Primes, each of the 2 Megatron's, and for each set of 2 Deluxes! Thats a total of 8 Scouts for free! I quickly make calls to my friend, and brother-in-law, and they express no interest in the Scouts...so I figure...awesome kitbash fodder and all for picking them up some figures!

    I head to the register, and I tell the young lady about the sale, and ask if she has to ring each set out separately, or if she can do it all together. She flounders, and walks away, and asks the manager. The manager comes over, and says that unfortunately the sale is one per customer per day.

    Quickly my retail management experience comes back to me, previously being a manager of several stores, and now being a manager of customer service for Verizon and I tell him that is not what the sign said.

    He says, "well, that's just company policy..."

    I ask if there is somewhere I can read about this company policy...and he replies no. Seems odd, that this "policy" wouldn't be on a sign or in a book somewhere...bu surely this manager knows what he is talking about...

    He tells me there is no way around it...and my only choice would be to call 1-800-TOYSRUS to talk to them and register a complaint.

    So, I ask about a simpler solution. "Hold the toys for me...I will buy $20 worth of toys, get my scout for free, leave the store, come back and buy the next set." His response is "well we would recognize you, and you can only receive the sale offer once per day."

    Again, my bulljive meter goes off the charts.

    So I say..."fine, let's call 1-800-TOYSRUS." To which he says, "I can't, thats up to you to call..."

    I whip out my handy dandy company cell phone (I deal with this kind of stuff all day long mind you...)

    I call the number, and after navigating the menu, finally speak to a pleasant young lady named Fern.

    After giving the details of my scenario, Fern tells me that the policy is the most ridiculous thing she has ever heard...and even offers to speak to the manager for me! Gotta love that muscle.

    I head back on up to the register, and the young lady grabs her walky-talky, calling up the manager.

    When he comes up, I give him the word, thats its A-OK to ring them up. He still says he can't.

    I then tell him that someone from customer service is on my cell phone right now, and that he can talk to her if he wishes. He declines, saying that he doesn't beleive I called the right number. I offer up the screen on my cell phone, which clearly shows the number called, and how long I've been on the phone.

    He still declines, and tells me to ask her to call the store directly. I tell Fern this.

    Fern asks for the location. I reply Lancaster, PA. She looks up the number I assume...tells me to hang up, cause she gonna have her manager call the store. At this point, I am really getting quite angry...and really think about how pointless this is...but hey...its a pride thing now...

    A few minutes pass...and then...

    Someone calls the manger over to the customer service desk. I see him talking on the phone.

    When he is done, he hangs up, and turns to another associate and starts waving his hands, and pointing her to me.

    The young lady then came over and rang ALL OF MY FIGURES UP AT ONCE. I ask her if she's sure they don't have to be rung up in groups...to which she responds with a "No."

    At the end, my order is totalled up, and what do you know...the register removed all of the scouts automatically. I asked her if it was weird that the register would purposely go against company policy...but I get no response...and give a deep hearty laugh...inside of course!

    I love being an @$$...especially a correct @$$.

    The lesson learned? Don't let companys rip you off. If it truly was a policy...it would be written somewhere, and should be available on the sale signs.

    Good luck finding Classics guys...I still recommed TRU...(even though this one happens to be run by an idiot)...cause theres a sale going on, and even though Deluxes are $10.99!
     
  2. ckhtiger

    ckhtiger old skool fool

    Joined:
    Feb 18, 2003
    Posts:
    6,319
    Trophy Points:
    232
    Likes:
    +3
    man, that's a great story. I would've hated to go through all of that, but it just warms the heart knowing that you gave it and how to that manager!
     
  3. Soundblaster1

    Soundblaster1 The Heisenberg of Toys

    Joined:
    Oct 4, 2004
    Posts:
    13,996
    News Credits:
    11
    Trophy Points:
    256
    Likes:
    +11
    Nice! I gotta get out to TRU...

    I hope you feel better soon, btw.
     
  4. Spekkio

    Spekkio Master of War

    Joined:
    Dec 9, 2002
    Posts:
    2,332
    Trophy Points:
    207
    Likes:
    +3
    Good work, Squall. Stick it to the man! *grin*
     
  5. Larkin Vain

    Larkin Vain Collector Reborn!

    Joined:
    Aug 29, 2006
    Posts:
    493
    Trophy Points:
    111
    Likes:
    +0
    That's cool to hear... I had no problems at my TRU here locally so i wouldn't fault the chain as a whole... just one store runned by one idiot. Glad coporated did something about it. I aplaud TRU corporate for that.
     
  6. Kickback

    Kickback Proud father Administrator Super Mod News Staff

    Joined:
    Jun 25, 2002
    Posts:
    40,257
    News Credits:
    2
    Trophy Points:
    347
    Location:
    Denver, CO
    Likes:
    +13
    Twitter:
    Instagram:
    Tumblr:
    This is a store-created policy to try and stop collectors. Your store obviously gets hit by collectors often. Blame Star Wars and Matchbox collectors for this.
     
  7. carnage717

    carnage717 Well-Known Member

    Joined:
    Aug 20, 2006
    Posts:
    53
    Trophy Points:
    81
    Likes:
    +0
    Ebay:
    I stopped by toyrus on the way last night as well and came across an nice full shelf myself. I noticed the sign as well and figured I would give it try. I loaded up on all my figures. A complete set of 4 deluxe and 2 Opitmus and Megs and picked out my 5 free scouts that are going to my nephew and headed toward the register. I was prepared to pay for thme indiviudally as well and the lady told me that she could ring them up all together and the that the register automatically takes off 1 scout for every 19.99 spent on a Transformer. I'm glad I didnt have the same problem you did and I would have loved to see the look on the manager face when the Customer Service rep told him to give you the free scouts.
     
  8. Hound_Dawg

    Hound_Dawg Shinki,Braves,TF's Oh my!

    Joined:
    Jul 23, 2004
    Posts:
    847
    Trophy Points:
    136
    Likes:
    +0
    That made my whole damn day right there. You, sir are my new hero!
     
  9. Zero Prime

    Zero Prime Windows user no more

    Joined:
    Aug 8, 2004
    Posts:
    2,587
    Trophy Points:
    186
    Likes:
    +0
    That's the best story I've read all day.
     
  10. KidDynamite

    KidDynamite don't know nothing Veteran

    Joined:
    Jul 9, 2002
    Posts:
    15,627
    Trophy Points:
    296
    Likes:
    +0
    Nice. I had the total opposite of that situation today. I found Classics Optimus and Megatron at TRU today. Grabbed the Classics for me and a couple of Scouts for my kids and took them up. I asked politely if the cashier knew if it was one Scout per every $20 or one per transaction. She said she'd ring them up and see what the register said. Did it, it took both Scouts off automatically, and she smiled and said "Yep, both are free! That'll be $42." And I was out in less than a minute with no argument.
     
  11. Fairy Princess

    Fairy Princess Banned

    Joined:
    Mar 21, 2004
    Posts:
    4,331
    Trophy Points:
    186
    Likes:
    +0

    I paid a grand Total of 41.94$ for All 6 of the Wave 1 toys.... at Fred Meyers... Great CockSmack to that Annoying Manager though!
     
  12. Psychrome86

    Psychrome86 Well-Known Member

    Joined:
    Jun 15, 2003
    Posts:
    481
    Trophy Points:
    111
    Likes:
    +0
    you have won a battle against the man. yet, the war still persists between people and the man. fight on!
     
  13. Hook

    Hook Out of Options Veteran

    Joined:
    Jul 2, 2002
    Posts:
    11,454
    Trophy Points:
    267
    Location:
    Gatineau, Quebec
    Likes:
    +2
    Facebook:
    Nice, KD.!That's the way it should be. I think that the TRU manager Squall dealt with was an misinformed asshole.

    Stick it to the man!
     
  14. TestDrive

    TestDrive razzle dazzle

    Joined:
    Jul 12, 2006
    Posts:
    318
    Trophy Points:
    111
    Likes:
    +0
    it's like bravehart, only with toys
     
  15. Squall42080

    Squall42080 Autobot RSX Type-S

    Joined:
    Mar 5, 2003
    Posts:
    4,514
    News Credits:
    6
    Trophy Points:
    202
    Likes:
    +12
    Ebay:
    Facebook:
    Twitter:
    Instagram:
    Flickr:
    YouTube:
    I did grab a container of finger paint, and quickly covered my face in blue as I prepared for the final battle!

    "They will ne'er take our FREE TOYS!!!" - Squall42080 in poor Braveheart accent
     
  16. Team Jetfire

    Team Jetfire Pop-POP!

    Joined:
    Apr 27, 2006
    Posts:
    5,889
    News Credits:
    2
    Trophy Points:
    232
    Likes:
    +13
    nice story, way to stick to your guns.
     
  17. Omnibus Prime

    Omnibus Prime I'm too old for this shit TFW2005 Supporter

    Joined:
    Jul 26, 2003
    Posts:
    6,518
    Trophy Points:
    266
    Likes:
    +0
    Shit. I just realized..I bought Classics OP and Megs at TRU yesterday and didn't bother to get my free scout(s). What's the protocol for taking them back and trying to do so? Do I need to lug the actual toys back in or would I just need the receipt? I s'pose I should..(sorry)..scout ahead and see if they even have Shortround and/or yellow Scrapmetal, as those are the only two I'd be inclined to get. If I can get both for free, why the hell not.
     
  18. Squall42080

    Squall42080 Autobot RSX Type-S

    Joined:
    Mar 5, 2003
    Posts:
    4,514
    News Credits:
    6
    Trophy Points:
    202
    Likes:
    +12
    Ebay:
    Facebook:
    Twitter:
    Instagram:
    Flickr:
    YouTube:
    I would lug them back in...BUT in reality, all you should need is the receipt.

    TRU has a pretty good "policy" of honoring sale prices that you didn't take advantage of, as long as you purchased the toy during the week of the sale, or even the week before the sale...
     
  19. Omnibus Prime

    Omnibus Prime I'm too old for this shit TFW2005 Supporter

    Joined:
    Jul 26, 2003
    Posts:
    6,518
    Trophy Points:
    266
    Likes:
    +0
    This was barely 24 hours ago; they're still in the bag with the receipt. :lol  I remember the signs; I just didn't even think about poking through the Scouts for a freebie (or two..we'll see how that goes).

    I'm personally not going to pwn the manager if they don't gimme two, though that was a great story.
     
  20. Samana Rombuca

    Samana Rombuca Well-Known Member

    Joined:
    Aug 19, 2006
    Posts:
    1,456
    Trophy Points:
    161
    Likes:
    +0
    That's alotta hastle. Glad you didn't let yourself get stepped on. More hastle than I could bear, but then again, I don't have a handy-dandy cell phone or manager experience. :D 
     

Share This Page