I just wanted to share with everyone how unpleasant my transaction was with toynk.com. Here's what happened... I found a listing for the Takara Masterpiece Grimlock advertised on toynk.com. The listing showed "Condition: Brand New & Factory Sealed". At the time, the listing was for $229. I emailed toynk to see if this was the first or second edition released by Takara, to hopefully avoid the older one with factory defects. Someone that went by "Brenna99" responded by email a few days later, and told me it was the second edition. I was ready to buy it, but went back to toynk.com, and the price was raised to $269. Here is a screen shot of the ad: I emailed customer service back to see if they would still honor the previous price. They honored the lower price, and sold it to me for $229. I used a coupon for free shipping also. I got the package about a week later. The toy was factory sealed as far as I could tell, but it had a broken left shoulder, preventing it from transforming correctly, and there were lots of scratches on the chrome tail. (These may have all been factory defects.) I emailed toynk.com customer service with a description of the damage, but didn't hear back within 24 hours. I opened a Dispute in Paypal, just to be safe. Someone from toynk.com responded with some nasty notes in Paypal. See for yourselves: Paypal investigated, and finally did force toynk.com to give me a full refund for the purchase. I am still out $15 for the return shipping, though. Everyone, please learn a lesson from my mistake, and don't do business with this company. They have some terrible people working there.