I ordered a bunch on Dec. 10th, and just got a notice today saying my order was being 'prepared'. That is unusually slow for them, but I've been ordering stuff from them for over a decade, their service has always been good, and I'm not too worried... it's just holiday delays.

 

Sorry, I phrased that badly. I'd emailed them previously, the status update occurred a day or two after that.

 

I ordered from them on December 8th, last week I emailed them saying that I my order still shows as "payment accepted", they responded to me saying that they are backed up and it would be shipped soon. I got a shipment notification email this morning. Based on past experience with them, it should take close to two weeks to arrive in Vancouver, Canada.

Just e-mail to make sure your order is on the to-do list. Otherwise, not much to do other than wait.

 

They're historically slow, especially around sales/black Friday etc. They always come through though. Last order took about 4 weeks total, luckily in that time NONE OF MY TOYS DIED OF OLD AGE DURING THE WAIT.

Chill out, fellow nerds.

 

My toys feel naked without their reprolabels. Somebody help them!

 

Yup I ordered fanstoys Phoenix decs n cloudburst guns n autobot mirror backs.
Dec 10 jus says payment accepted .
Emailed them they backed up but they will come thru they probably took time off for holidays give em slack .

 

Well, you can officially put me in the idiot box. My damn labels just arrived in the mail today.

 

My last order shipped on 6 december, yet to arrive, hopefully just caught up in xmas rush

 

I placed two orders over BF weekend. Just received the second one today, it was shipped on 12/22.

 

I had pretty good luck with Toyhax. The last thing I ordered was the labels for Blaster. They came pretty quickly.

 

I ordered the mp hot rod labels when they were on sale for a penny. Never arrived. I emailed their customer service and they quickly sent out another. Never arrived. I decided it wasn't worth the hassle (I was only out a few cents) and never ordered from them again.

Now to be fair, I got my CW Devastator set from them a few months earlier and it arrived and my not ordering from them again has more to do with not liking repros all that much (they look like you covered a fancy mp figure with a bunch of vinyl stickers -it's not a good look imo). It's possible that I put in my address wing on the order I never got. As I said, it was only a few cents and it was a set I didn't want all that badly so I chose to abandon it.

 

Toyhax is never fast. Patience will probably be all you need.

 

Hey, guys. I actually work for Toyhax and help with customer service. Anytime you have an issue with an order, feel free to PM me and I'll take care of it for you.

 

That seems unlikely.

 

I have never been impressed with their shipping times. I have always been impressed with their customer service.

 

You don't know. I could've put my address as wing. Post office would never figure that one out.

... And yes, it was a typo. Or a Swype error. A swypo if you will. I meant to say I may have entered my address wing... wing...w... incorrectly.

It's swypo a term? I've never heard anyone use it but it seems to obvious for me to be the first person to think of it.

[Edit] turns out swypo is a term but it means... something else  

[Edit again] yes it also means what I said, so no I'm not the clever inventor of a new term.

 

I heard back immediately from them via email the other day...they were just buried during that sale...i got my shipping notice the other day though so...theyre catching up.

 

I might consider changing the thread title, unless it’s really warranted. I’ve had good experiences with them, I’m sure it’s nothing but a delay. Good luck, hope it works out for you.

 

Might as well just close the thread, since it was nothing more than an unfortunate case of me jumping the gun.