Now, before I start, I just want to say that this doesn't discount anyone's negative experiences or views because of them... I just wanted to post this, because it seems to have come at a time where we're all seeing a lot of posts about bad customer service. It starts last April (Yes... 2011). I ordered the Coronation set for Universe Starscream, and it's awesome. Great product. Will NEVER take it off of my SS. However, it comes with adapter pieces so that the wings can actually rotate and fold around the cape, while keeping it's regular transformation scheme too. The pegs on one of my wing adapters was broken out of the box. I glued it first thing so that I could at least check it out, but with all of the twisting and turning that that piece does, it occasionally does twist come off again which sucks. Anyways, I emailed them before I even glued it together. It was my first transaction with them, so I god-honestly didn't know how they were going to handle it. Anyways, never heard back from them to this day. Wondered why. Seperate orders, and even other things replaced. It was especially weird because I have never seen the product outta' stock. I'd kind of just let it go, because it'd been so long, and was eve thinking about just saying fuck it and ordering another kit, since it's pretty cheap, but then I had something else happen: Last Friday (Thursday night, but after midnight), I placed an order for some items. I decided over the weekend that I wanted to add a few items to the order, since I wanted them, and they'd add nothing to the shipping. It was the weekend though, so I couldn't do anything about it. I figured, if it hadn't shipped Monday, I'd email them to cancel it and reorder with everything. Anyways, I get up Monday, and there was an email in my box at like 8am saying it'd shipped with tracking. Oh well, whatever. But then the tracking didn't actually show on USPS until Tuesday (yesterday), because that's when it'd actually shipped, meaning I could've cancelled and added the other items Monday. I was pretty bugged by that, and I sent them an email about that, and the replacement part from over a year ago. I didn't get an email from them, and I just brushed it off, but tonight, at like 9:15, I got a call from a strange area code. The person said, "Is this Theodore Duckett?" "Yes" "Hi, this is ____ from TFSource. I got forwarded an email from customer service and wanted to apologize to you personally and explain what's going on..." I didn't even say anything, but then HE said what I'd written in the emails damned near verbatim, and it turns out, they were sending emails to my email for like a month and a half, but they were getting not deliverable messages back, and then, they had sent the item out towards June after not being able to contact me. The reason I didn't get it is because I moved in June, and it was sent to my previous address. So they're shipping that out to my address tomorrow, and with the rest of the stuff I wanted to order, they're just letting me pay normal price and refunding the shipping. Anyways, I just wanted to post that, because that was seriously well above and beyond and out of this world customer service. Kudos to them for that. Definitely unexpected, and I thought I'd just post this and share, because it's plain positive.