I'm assuming a fair percentage of people here (anyone who's bought from TFSource) have seen the survey TFSource has been sending around... I'm curious - what're your thoughts on it from an effectiveness standpoint? As someone who does CRM, Change Management and Process Management for a living, I've seen hundreds of surveys aimed at specific customer segments. I'm curious to know how good a job the audience they were targeting thinks the survey does of capturing information. Were the questions well-worded? Confusing? Did it ask information you didn't have on hand? Did you just guesstimate? Did you find yourself entering lots of information in the "other" boxes?