I've been ordering quite a few items from Shapeways lately. Many of the items were created by folks here on the site. With that said, I've noticed on the shapeways.com item posts that people have reported problems while others say the item they received turned out fine. I recently made another large order of items, one of which was a set of swords at $15 each. They came in with the sword tips bent in badly (can't bend back properly), and one of them had a huge notch in the blade. I've contact customer support, but thus far I've not heard back from them. It's disappointing that they sent this item in the first place, but that haven't heard back even more. Do you believe their cutting process is consistent? Have others encountered problems with their orders on Shapeways? If so, were you able to resolve?