Hi there so my mom for easter was gonna get me a encore omega supreme so we went to sears to go order him. We payed 84 bucks plus tax and this was on sunday. On monday it says the order was confirmed and ready to get shipped. Over the next two days i wondered when it would ship. This morning about a half hour ago I got a email titled important information about your order I thought it would say it was shipped or somthing. I open the e-mail ad it says the order has been canceled and no charge has been put on the credit card. Note that my mom paid in cash so I e-mailed sears and am awaiting a reply enless i get a reason why i didnt get my omega supreme i will take my buisness elsewhere and get my mother's money back. I hope to get the dinobots instead.
That sucks. Looks like Sears gets it through ABCTOY4ME.COM. They likely were not able to fill the order. I am sure you can get the cash refund taking the receipt back to the store. Much better off buying something like that online from BBTS or somewhere.
I think its pretty much like Walmart and other vendors selling items like TakaraTomy's Masterpiece Skywarp and other items like that. Essentially, working through a third party. In this case, Sears (or likely actually KMart) never touches the product and gets some residuals from sales of this product that is handled by another vendor. The only blame Sears/KMart really should get here is that they don't monitor their third party vendors closely enough to make sure their listings are accurate.
Well they said it was out of stock even though when i ordered it, it was in stock i think the wst are a much better deal for your money though they are hella cheap thank you all for the concerns i really appreciate it!
Damn, you can order that kind of stuff from Sears? I go into Sears up here in Canada and it's utter fail.
Ever since The Big K took them over, it has been downhill at Sears. They really diluted some quality brands through the merger/sale to KMart. Add to that, the recent wave of people getting the wrong figure from KMart online, having their orders cancelled, the debacle of a $10 coupon, and I steer clear of the both retailers. Sadly Sears isn't what it once was, and KMart will always be what it has been.
Go into the store with the email printout and they'll take care of you. I work for Sears, and they bend over backwards to take care of people (well at least in the store I've worked at for 18 years). K-Mart is run very differently, and I constantly have problems with them...
At least you didn't try to get OS through Kmart or TRU... $140 for him or Sky Lynx. Don't let Sears change your mind about Omega Supreme. get him and enjoy him. but that's my 2 cents (not adjusted for inflation.)
