After reading Sound Wave's earlier threade about the douche Blockbuster customer, it got me thinking about issues I have had instilling manners and courtesy into some of my back of the house employees (those who rarely, if ever, see customers). Case in point - two seperate, younger employees we hired a few months ago, come to my manager's doorway; my office is right next door. The door is closed, with my manager talking - he was on a conference call - and yet the barge in and start talking loudly about things that have no bearing whatsoever on any aspect of their job. We have another employee who will come up to one of the offices and just start talking and interrupt whether I am on the phone or having a meeting. Most of the time he wants nothing. Just being rude and discourteous. I have just noticed over the past few years, from both employees and customers, there tends to be less and less focus on being courteous, polite, etc. Manners seem to be out the window in many cases. Anyone else see this/feel this way?