Robot Kingdom order problem

Discussion in 'Transformers Toy Discussion' started by OptionZero, Mar 29, 2011.

  1. OptionZero

    OptionZero Well-Known Member

    Joined:
    Jul 3, 2002
    Posts:
    5,955
    News Credits:
    3
    Trophy Points:
    242
    Likes:
    +58
    Does anyone know what Robot Kingdom's shipping address is?

    I placed pre-orders for:
    3x United! Scourge
    1x United! Wheeljack
    1x United! Jazz

    I then canceled the wheeljack pre-order and got a refund

    Today I received a package from "Steven Ching" in Hong Kong (RK's website says they are in hong kong) containing:
    1x United! scourge
    1x United! wheeljack
    1x United! Jazz

    Seems like that someone totally ignored my order history and details over there

    anyone had this problem?

    Sent them an email, will keep this updated

    this is why i shoulda stuck with BBTS/TFSource/Toy Arena . . . no probs with them
     
  2. barrelks

    barrelks Captain Funtastic

    Joined:
    Apr 20, 2008
    Posts:
    9,109
    News Credits:
    3
    Trophy Points:
    197
    Likes:
    +12
    I don't have any of my boxes left laying around from them, but the name sounds familiar. Did they pack a manifest of what they were suppost to ship? And from what I have heard (never had to email them before), it usually takes two days to get a response, but they should be able to rectify the situation.

    Edit: as far as the name sounding familiar, I know it didn't say RK on my package and was pretty sure it was Ching.
     
  3. OptionZero

    OptionZero Well-Known Member

    Joined:
    Jul 3, 2002
    Posts:
    5,955
    News Credits:
    3
    Trophy Points:
    242
    Likes:
    +58
    no manifest in the box that i could find, just alotta crumpled chinese newspapers
     
  4. canonball

    canonball Well-Known Member

    Joined:
    Aug 15, 2007
    Posts:
    1,352
    News Credits:
    2
    Trophy Points:
    126
    Likes:
    +2
    That name does sound familiar. I hope they resolve this problem for you - it really sucks to get shorted on an order like that, especially for items as pricey as those.

    I've had issues with them in the past and I got no help from them, so I hope you have better luck than I did.
     
  5. [Wing_Saber-X]

    [Wing_Saber-X] BATTLE GAIA!

    Joined:
    May 24, 2004
    Posts:
    17,737
    News Credits:
    2
    Trophy Points:
    292
    Likes:
    +34
    I too had an order issue wth them, while they are legit and resonable, I have to say that their PR and replying to queries is rather dissapointing. :( 

    Initially bought United 1X G2 Prime and 1X United Scourge, but never paid for the items as I cancelled them...but the invoice page indicated that the order has gone through..eventhough too I did not have a Paypal receipt for payment..WTF..:confused: 

    Sent them an email and till today (it's been 2 weeks!) still no reply. But I did manage to buy another United WJ and another United Scourge from them, and the good thing is that the shipping order and confirmation is already on the way to me! :D 
     
  6. Batman

    Batman The Dark Knight TFW2005 Supporter

    Joined:
    Dec 20, 2006
    Posts:
    11,554
    News Credits:
    11
    Trophy Points:
    257
    Likes:
    +15
    Ebay:
    They will get back to you eventually. You could always try emailing them again. I am sure they will send you the one you ordered.
     
  7. Jazz Meister

    Jazz Meister Well-Known Member

    Joined:
    Apr 17, 2008
    Posts:
    1,412
    Trophy Points:
    142
    Likes:
    +3
    I never had a problem but I never canceled an order either. The only issue I ever had with robot kingdom is the overselling warpath computer issue.
     

Share This Page