Return of item from eBay

Discussion in 'General Discussion' started by Jingjing, Dec 5, 2010.

  1. Jingjing

    Jingjing Well-Known Member

    Joined:
    Jul 13, 2007
    Posts:
    609
    Trophy Points:
    101
    Likes:
    +0
    I'm going to return an item that I bought from ebay that wasn't as described. Is the seller obliged to pay me for the shipping costs of returning the item? Couldn't find any info regarding the matter on ebay's help centre.
     
  2. chrisr291

    chrisr291 Master of the Unknown

    Joined:
    Jun 3, 2009
    Posts:
    12,359
    News Credits:
    5
    Trophy Points:
    227
    Likes:
    +33
    Ebay:
    That's probably something you have to work out with the seller. When you get your refund via paypal, it won't just automatically send you extra for shipping.
     
  3. Jingjing

    Jingjing Well-Known Member

    Joined:
    Jul 13, 2007
    Posts:
    609
    Trophy Points:
    101
    Likes:
    +0
    Yeah, of course not. And that wasn't exactly my question, was it? I wondered if the seller's obliged (by ebay or paypal rules whatever) to cover all shipping costs.
     
  4. Draven

    Draven Banned

    Joined:
    Jun 27, 2002
    Posts:
    23,860
    News Credits:
    5
    Trophy Points:
    286
    Likes:
    +5
    I thought he answered your question just fine. But to clarify:
    Short answer-
    No.
    Long answer-
    It is something you have to work out with the seller. There are no eBay or Paypal rules that make them refund your costs.
    (which is exactly what he said)
    Having said that, don't bet on getting that money back from the seller. Ever. I've had to return several eBay items over the years, and they've never paid for me to send the item back.
     
  5. zealottoyou

    zealottoyou Well-Known Member

    Joined:
    Sep 17, 2008
    Posts:
    979
    News Credits:
    2
    Trophy Points:
    101
    Likes:
    +2
    Alternatively, you can call ebay, explain the situation, and having them send you a pre-paid shipping label, ship the item to ebay and subsequently to the seller. It is a long process and it has worked for me before.
     
  6. cultureatus

    cultureatus Lófaszjóska

    Joined:
    Dec 5, 2006
    Posts:
    730
    Trophy Points:
    146
    Location:
    Breastriary in Nippopolis
    Likes:
    +0
    As far as I remember no, that's an ebay policy. But my experience is 2 years old.

    That version of help centre is absolutely useless.
     
  7. firehawc_69

    firehawc_69 cloppers = ignore list

    Joined:
    Aug 12, 2008
    Posts:
    10,631
    News Credits:
    9
    Trophy Points:
    216
    Likes:
    +10
    Open a dispute with PayPal and/or ebay first, or you will get boned.
     
  8. s10blazed

    s10blazed Duly appointed...

    Joined:
    Jul 19, 2010
    Posts:
    1,119
    Trophy Points:
    142
    Location:
    Near Pittsburgh, PA
    Likes:
    +1
    Ebay:
    Facebook:
    Twitter:
    Google+:
    Instagram:
    Flickr:
    YouTube:
    Tumblr:
    Pinterest:
    No. I've been burned on items that were either totally broken or obviously not as described. I compare shipping costs to gas/travel costs. If I buy something locally and have to take it back I don't ask them for gas money. It is just the cost of transporting the item. Of course, it is significantly more money to have someone else transport it for you, but the analogy still works.
     
  9. Deszaras79

    Deszaras79 I ♥ Brickformers

    Joined:
    Aug 29, 2010
    Posts:
    273
    Trophy Points:
    76
    Likes:
    +0
    Hi, I got a similar problem.
    I bought an item and after recieving it it felt kind of fake. I took it to a local store and they weren't sure either.
    I sent the item back, on my cost, now the seller won't refund the whole price, just the item price not the shipping.
    I'm ok with paying the return shipping, but how is it with the first shipping? Who is responsible for this?
     
  10. Deszaras79

    Deszaras79 I ♥ Brickformers

    Joined:
    Aug 29, 2010
    Posts:
    273
    Trophy Points:
    76
    Likes:
    +0
    Case closed.
     

Share This Page