Questions about TFSource

Discussion in 'Transformers Toy Discussion' started by Fuzz, Aug 26, 2008.

  1. Fuzz

    Fuzz Garbage Pail Kid

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    Here's the situation. I ordered a set of WST Dinobots last week, but when I received my order yesterday, they sent me encore Omega Supreme. My questions are - are they pretty good about exchanging due to shipping errors? Do they handle exchanges in a timely matter?

    The reason I'm asking here is because, in my experience so far, they don't really tend to answer emails too quickly, and time is a factor for the Dinobots I ordered. They are intended to be a gift.
     
  2. Big Filipino

    Big Filipino John 3:16-17 says it all

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    I had a shipping problem with one of my orders (they forgot to include something) and they shipped out the missing item very quickly to me. I find them to be very good overall.
     
  3. Fuzz

    Fuzz Garbage Pail Kid

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    Cool, thanks. I still haven't received any replies yet, but that does make me feel a little better.
     
  4. ChrisW

    ChrisW Well-Known Member

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    They handle returns excellently. I ordered a Henkei Starscream from them and when it arrived, I discovered it had a factory assembly error: two left thighs, which resulted in one knee bending the wrong way. They took it back and exchanged it with no difficulty whatsoever.
     
  5. Prowl2000

    Prowl2000 Keep it sealed

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    You're not going to find anyone more receptive for customer service than Curt. I think he has a lot on his plate right now. Contact him and I'm sure he will rectify the situation.
     
  6. Easterling Capt

    Easterling Capt I am Vern Schillinger

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    Curt is out of town untill 30/8 and emails can take a bit longer to response ( read front page on Tfsource)
     
  7. Fuzz

    Fuzz Garbage Pail Kid

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    Ahhh, I didn't notice that little news update on the front page. Thanks.
     
  8. juise

    juise TFW2005 Token Negro

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    Curt has always gotten back to me within 24hrs.
     
  9. Max-prime

    Max-prime Supreme-Commander

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    Yea I can leave him an email and i usually get it answered next day.
     
  10. Fuzz

    Fuzz Garbage Pail Kid

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    Ok, Curt got back to me this morning. I can either send the Omega Supreme back for an even exchange for my original Dinobot order, or keep it at a reduced price and once I pay he'll ship out the Dinobots. That's pretty cool.

    While I already have a perfect original Omega Supreme, I don't let my son play with it. This would make an awesome Christmas present. I think I'm going to keep him and just pay the extra amount.
     
  11. microclone

    microclone Well-Known Member

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    tf source pack their figures very well, each box is in plastic wrap and then put in a custom cut card sandwich whcih can be kept to store the box in!
     
  12. Fuzz

    Fuzz Garbage Pail Kid

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    Yeah, I was amazed at the packaging. Bubble wrap, cardboard protector, sytrofoam inserts at each end, packaging peanuts, etc. When I was opening it it, I was like "this can't possibly all be for five little dinobots".
     

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