Here's the situation. I ordered a set of WST Dinobots last week, but when I received my order yesterday, they sent me encore Omega Supreme. My questions are - are they pretty good about exchanging due to shipping errors? Do they handle exchanges in a timely matter? The reason I'm asking here is because, in my experience so far, they don't really tend to answer emails too quickly, and time is a factor for the Dinobots I ordered. They are intended to be a gift.