Questions about TFSource

Discussion in 'Transformers Toy Discussion' started by Fuzz, Aug 26, 2008.

  1. Fuzz

    Fuzz Garbage Pail Kid

    Joined:
    Mar 26, 2008
    Posts:
    1,474
    Trophy Points:
    137
    Location:
    Buffalo, NY
    Likes:
    +8
    Here's the situation. I ordered a set of WST Dinobots last week, but when I received my order yesterday, they sent me encore Omega Supreme. My questions are - are they pretty good about exchanging due to shipping errors? Do they handle exchanges in a timely matter?

    The reason I'm asking here is because, in my experience so far, they don't really tend to answer emails too quickly, and time is a factor for the Dinobots I ordered. They are intended to be a gift.
     
  2. Big Filipino

    Big Filipino John 3:16-17 says it all

    Joined:
    Jul 5, 2007
    Posts:
    2,227
    News Credits:
    8
    Trophy Points:
    166
    Location:
    NJ but originally from the TDot
    Likes:
    +8
    I had a shipping problem with one of my orders (they forgot to include something) and they shipped out the missing item very quickly to me. I find them to be very good overall.
     
  3. Fuzz

    Fuzz Garbage Pail Kid

    Joined:
    Mar 26, 2008
    Posts:
    1,474
    Trophy Points:
    137
    Location:
    Buffalo, NY
    Likes:
    +8
    Cool, thanks. I still haven't received any replies yet, but that does make me feel a little better.
     
  4. ChrisW

    ChrisW Well-Known Member

    Joined:
    Oct 6, 2006
    Posts:
    553
    Trophy Points:
    111
    Likes:
    +0
    They handle returns excellently. I ordered a Henkei Starscream from them and when it arrived, I discovered it had a factory assembly error: two left thighs, which resulted in one knee bending the wrong way. They took it back and exchanged it with no difficulty whatsoever.
     
  5. Prowl2000

    Prowl2000 Keep it sealed TFW2005 Supporter

    Joined:
    Jul 5, 2002
    Posts:
    3,814
    Trophy Points:
    231
    Likes:
    +0
    Ebay:
    You're not going to find anyone more receptive for customer service than Curt. I think he has a lot on his plate right now. Contact him and I'm sure he will rectify the situation.
     
  6. Easterling Capt

    Easterling Capt I am Vern Schillinger

    Joined:
    Dec 14, 2004
    Posts:
    4,994
    Trophy Points:
    186
    Likes:
    +1
    Ebay:
    Curt is out of town untill 30/8 and emails can take a bit longer to response ( read front page on Tfsource)
     
  7. Fuzz

    Fuzz Garbage Pail Kid

    Joined:
    Mar 26, 2008
    Posts:
    1,474
    Trophy Points:
    137
    Location:
    Buffalo, NY
    Likes:
    +8
    Ahhh, I didn't notice that little news update on the front page. Thanks.
     
  8. juise

    juise TFW2005 Token Negro

    Joined:
    Aug 31, 2007
    Posts:
    2,467
    News Credits:
    12
    Trophy Points:
    151
    Likes:
    +12
    Ebay:
    Curt has always gotten back to me within 24hrs.
     
  9. Max-prime

    Max-prime Supreme-Commander

    Joined:
    Aug 19, 2007
    Posts:
    1,326
    News Credits:
    1
    Trophy Points:
    136
    Likes:
    +1
    Yea I can leave him an email and i usually get it answered next day.
     
  10. Fuzz

    Fuzz Garbage Pail Kid

    Joined:
    Mar 26, 2008
    Posts:
    1,474
    Trophy Points:
    137
    Location:
    Buffalo, NY
    Likes:
    +8
    Ok, Curt got back to me this morning. I can either send the Omega Supreme back for an even exchange for my original Dinobot order, or keep it at a reduced price and once I pay he'll ship out the Dinobots. That's pretty cool.

    While I already have a perfect original Omega Supreme, I don't let my son play with it. This would make an awesome Christmas present. I think I'm going to keep him and just pay the extra amount.
     
  11. microclone

    microclone Well-Known Member

    Joined:
    May 22, 2007
    Posts:
    3,263
    News Credits:
    3
    Trophy Points:
    172
    Likes:
    +6
    tf source pack their figures very well, each box is in plastic wrap and then put in a custom cut card sandwich whcih can be kept to store the box in!
     
  12. Fuzz

    Fuzz Garbage Pail Kid

    Joined:
    Mar 26, 2008
    Posts:
    1,474
    Trophy Points:
    137
    Location:
    Buffalo, NY
    Likes:
    +8
    Yeah, I was amazed at the packaging. Bubble wrap, cardboard protector, sytrofoam inserts at each end, packaging peanuts, etc. When I was opening it it, I was like "this can't possibly all be for five little dinobots".
     

Share This Page