If you had any problems at the Sheraton at all during your stay during BOTCON. Please call the Starwood Corp Customer service center At 1-800-328-6242. Even if it was waiting 20 minutes to the van to pick you up, rude staff not adressing an issue , gym being out of service, water running toilet. I just spent the last hour on the phone with them and if you want a refund thats the number you need to call. With all the issues we had during the week , and explain how we waited over 20 times at target for pick up. The Hotel did not follow starwood and Sheraton policys. For starters with the hotel being sold out they should of had 2 van running. Extra bellmen and other staff on hand to handle a sold out hotel. They want to send out one of the inspectors to the hotel Will give post an update of what I get. MODS: if this is in the wrong section please move it to the correct area, or if we can get it on the main page that be great. FOR all of you that FELL that Im wrong to call corp. Here the list of issue FOR STARTERS IM DISABLE, I LOST MY LOWER LEFT LEG AND FOOT ONLY 4 MONTHS AGO, AND MEGAMUS IS BLING ON HIS LEFT SIDE. On top of that both Megamus and myself have worked in the hotels for many years. Yes we hold them to a high standard Call over a year to book the rooms, book a KING and a Double that connect and be on the !st floor due to 2 memeber of our party are disable. HOTEL reply was that was not an option in their hotel. that kings only connect to kings and double only connect to doubles. Had to take 2 double that connected. Later found out what the hotel front desk told us was a lie. there are kings that connect to doubles. I need a shower chair due to my disability, had to call the front desk 2 time to get one delivery. Phone in op in my room when checked in, had to use phone in connecting room to get shower chair and phone fix Safe was not working when we checked in. had to sit in room during the 2 hour repair. MOLD growing on ac unit and on walks. WHen front desk was told, nothing was done to fix the problem and hotel was sold out due to con and wedding so They could not move us into another room. Was charged for 2 vechile parking spots when we only had 1 vechile between the 2 rooms. Asked for extra pillows casue I have to have my stub leveled at night. When i answer door, houseman throw pillows at me and I was using my crouches at that time. Rude azz staff. Bartner told me to leave cause I was not ordering drinks cause I just had taken my pain killers. Even those my friends had over a 200 dollar bar tab. maids came keeping into room every tho we opt for the green friend program. Had to fight to get 2nd parking charge removed from bill. Carpet in the 1 room had large black stains all over and was rip and torn on the steps. their are more issues if you want me to list them. But Those are just the ones from 1 room. Yes I want a full refund on the room charges and if it costs someone their job to bad UPDATE: a full refund has been iussed, room desk Manager has a mark again her file for not mark the correct call on the mold issue. They sent an inspector out and he had a bad time as well and found more major problems with the hotel.