Problem with BBTS

Discussion in 'Transformers Toy Discussion' started by TFcollecterguy, Dec 2, 2010.

  1. TFcollecterguy

    TFcollecterguy Well-Known Member

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    (Don't quite know where to put this so I'm putting it here)
    I've ordered from BBTS for the first time and it's been 4 days now and it has not been shipped. How long do they usually take to ship stuff out of the warehouse?
     
  2. D-Unit

    D-Unit #1 Heel

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    This time of the year is pretty slow due to the holidays and increased volume of orders. They are usually pretty good, I wouldn't worry. Sometimes it takes a little while. You can always e-mail them. I've dealt with them many times before, and while I don't always agree with their prices, I've never had an issue with their honesty and customer service. So just be patient, you'll get your stuff
     
  3. Thenames9

    Thenames9 D-d-d-d-duel!

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    I wouldn't class this as a problem...
     
  4. TFcollecterguy

    TFcollecterguy Well-Known Member

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    No it's not really a problem I was just curious. And yea I guess it is Christmas lol. It was my first time buying anything from them so I just wondered was all.
     
  5. DethPike

    DethPike Master of Sinanju

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    You're in good hands with BBTS - I'm sure it's just the holiday crush. You'll get your stuff.

    With any luck they're busy unpacking all the stuff I've preordered!! :D 
     
  6. Sol Fury

    Sol Fury The British Butcher Administrator News Staff

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    Is it in your pile of loot? If you had that turned on they'll be waiting for you to ask to ship it.

    At any rate you're in safe hands. Joel and his team are some of the best out there.
     
  7. Human Beastbox

    Human Beastbox The Murdinator

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    Exactly. No worries with those guys.

    They may not be the cheapest place, but they're certainly one of the best online stores.
     
  8. adamthered

    adamthered Reads comics. Starts shit

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    Four days ago we were just coming out of the Thanksgiving weekend. I'm sure Joel & Co. had a few days off, orders piled up, and they're working through them as quickly as possible.

    You don't have anything to worry about with BBTS. They're aces as far as taking care of customers goes.
     
  9. TFcollecterguy

    TFcollecterguy Well-Known Member

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    Thanks guys. Not impatient or anything just wasn't sure if they were gonna ship it or not. lol
     
  10. aey103

    aey103 Well-Known Member

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    Do not worry about BBTS. If you order it, they will ship it. And the customer service is great and quick. In fact today I forget to cancel a preorder and never noticed it arived and was sitting in my POL, contacted them and within 2 hours it was removed and I got store credit.
     
  11. ChrisW

    ChrisW Well-Known Member

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    I placed an order with them on Monday for 2 in-stock items (Generations Blurr and ROTF Knock Out) and it shipped Wednesday. Bigger orders will probably take more time to process. As others have said, contact them if you have questions; their customer support is excellent, even with impatient "where is my stuff" people like me. ;-)
     
  12. Tigertrack

    Tigertrack Back In The Game!

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    All good things to know. I'm also a first time BBTS user and I was wondering the same thing.
    Patients can be tough when waiting on new toys.
     
  13. Sy-Rein

    Sy-Rein Rogue Stunticon

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    I'm going to echo what Sol Fury said here and recommend checking to see if your Pile of Loot is set to on. If it is, your package will not ship until you click "Ship it Now".

    Other than that, I'll echo his 2nd comment as well and say that you never have to worry about anything ordered from BBTS. Even if a problem does arise, BBTS will make sure it gets fixed.
     
  14. Batman

    Batman The Dark Knight TFW2005 Supporter

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    BBTS is the best :) 
     
  15. chrisr291

    chrisr291 Master of the Unknown

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    Well, you ordered Predaking and if the OP it also, you have to wait until BBTS finishes filling the pre-orders. Just gotta wait your turn in line:2c: 
     
  16. Ezilla82

    Ezilla82 Expect the Unexpected.

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    I have some good service with BBTS. No problems whatsoever.
     
  17. NCStarscream

    NCStarscream Me Grimlock cute

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    I've ordered a few times from them and each time I got the impression my shipping notice was delayed. I'd wait what seemed like too long to get the notice in my e-mail, but then just a day or two later the package would arrive despite the projected transit time being somewhat longer. The end result has always been great, though - their packages have been in fantastic shape.
     
  18. xanthax

    xanthax choppaface

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    BBTS is solid. Don't sweat it if they haven't shipped your stuff yet.
     
  19. MisterFanwank

    MisterFanwank Toy Industry Analyst

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    BBTS is tits. Once not everything I ordered arrived despite everything being listed on the manifest. BBTS took care of the problem, it sent the missing item with next day shipping without charge. You can trust BBTS.
     
  20. TFcollecterguy

    TFcollecterguy Well-Known Member

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    No it's not in my pile of loot. There is one thing though, credit card has an 80 dollar charge on it that wasn't there. :/
     

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