Hey guys, need some advice here. I sold a G1 Trypticon a couple of months ago, excellent condition (other than being a little dusty) and 100% complete. The buyer did not get insurance. I get a message today, saying it was shipped to their mother's house because they were out of town and they just picked it up, and the box was heavily damaged. Once they opened it up, one of the claws was broken off. Their initial message stated "How do you want to handle this????", as if it were my fault it got broken. Both the figure itself and the package were in fine shape when I left them at the post office. I politely explained to them that everything was fine when I mailed it, and insurance would have covered that but it wasn't purchased, then asked them what they wanted, a partial refund, etc. They replied "either that or a replacement. You can buy another Trypticon and send me the part". I'm sorry, I feel for their situation but I'm not about to buy another damn figure just to take a part off and send it to them. I'm trying not to be an ass about it, but that's what insurance is for. If you purchase a high-dollar item and neglect to get insurance, that's the chance you take. I'm not worried about them filing a Paypal claim against me because I don't think they'd win. However, I have a perfect feedback score and don't want to get a negative. Any advice would be greatly helpful.