I had to vent a little because of the poor experience I had recently. I had ordered 2 Henkei figures from them because they were the only story that had them in stock at the time. This was April 20th. I ordered Ironhide and Hound (the second batch, which was a pre-order). Ironhide was in stock. Since Kapow requires payment immediately I had hoped they would ship Ironhide since it was in stock, but when I asked about this they responded that they ship the entire order once it becomes in stock. So I figured no big deal and waited. 3 months later, all online stores have Hound in stock except Kapow toys. I send an e-mail every 4 or 5 days asking about my order. They screwed up the online system and switched my orders so it shows that it shipped out, but that's a whole different story. The point is I wanted to keep on them because of this mix up, just in case they thought my stuff did ship and never send it. I get the same e-mail every time, Hound is coming this week and will ship out as soon as it gets in blah blah blah. A month later, after a few more e-mails, I am told it is in and will ship tomorrow. I finally get a dispatch notice and patiently wait for the order. My package arrives and of course, Hound is there, but no Ironhide. I send another e-mail and get a reply that says "we're sorry the Ironhide we put aside was damaged so we couldn't sell it to you. We sent an e-mail about this when we dispatched the package, please check your junk mail or let us know if you didn't get it." Which translates to "we sold it to someone else and didn't want to tell you, also we hoped you forgot about Ironhide so we didn't intend to refund your money" I have received every e-mail from them since ordering and of course I don't get this key e-mail that miraculously vanished somewhere on the internet tubes. They finally refund my money, and I will never deal with this shady company again. I've heard that people have had to keep on them constantly to get their orders but this was after I had ordered. So anyone got a Henkei Ironide for sale?