ive previously bought rumble/frenzy and eject/rewind and had no problems but this time i think a piece was missing from my reflector set. is there supposed to be a handle attached to the shield? i see it in the directions but i cant find it anywhere in the package. so my guy just has to stand with the shield leaning against his hand as i cant find a handle for it. any idea if they can send a replacement piece if i contact them? anyone have a place to contact them at? (phone, email, website?) anyone ever had something like this happen from them before and want to share their experience?