Paypal are bloody annoying!...

Discussion in 'General Discussion' started by Vector Sigma, May 28, 2006.

  1. Vector Sigma

    Vector Sigma <b><i><font color=FFFF00>Crazy Colon Burner!!!!</b Veteran

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    So i had some problems with a seller on ebay, paypal refunded my money (less $30) litteraly minutes after the seller had gotten in touch with me to explain the situation. So we sorted things out and I recieved my stuff, but we both still have the claim registering in our accounts, and no matter what i tried on the site it counted as a completed claim with ongoing efforts to get back the final bit of cash. I tried to end it, the seller tried, we were both unsuccesful, so i phoned paypal. Once i'd dispensed with chatting to robots for 10minutesi spoke to a guy, explained and he said he'd cancel it right away. That was a week ago. I finally got an email telling me how to cancel the claim by going through their silly question system, which i did. That apparently should have cancelled it, but oh no! I got this email:


    The email i recieved from them:

    > >In review of :
    > >-----------------------------------
    > >Transaction Details
    > >-----------------------------------
    > >
    > >Transaction Date: 9 Apr 2006
    > >Transaction Amount: Blah
    > >Your Transaction ID: Blah
    > >Seller's Transaction ID: Blah
    > >Case Number: Blah
    > >Seller's Name: Blah
    > >Seller's Email: Blah
    > >__________________________
    > >
    > >Please update us on the current status of your complaint. If you have
    > >reached an amicable resolution with the seller (meaning the item or a
    > >refund has been received, or you have negotiated a settlement with the
    > >seller), please let us know by replying to this email. Please respond to
    > >this email within 3 calendar days.
    > >
    > >Thank you for your patience and cooperation.
    > >
    > >Sincerely,
    > >Janet
    > >Protection Services Department
    > >PayPal, an eBay Company
    >
    >
    >
    >
    >


    My reply to them:

    >Original Email:
    >Dear Janet,
    > The seller and I have reached an amicable agreement
    >over
    >this claim, you no longer need to pursue the last few dollars you were
    >previously unable to return to me from the seller. I truely hope this will
    >finally mark an end to this claim as apparently my phone conversation with
    >you guys didn't spur you to close the claim as i had asked several days
    >ago,
    >and this has been of great annoyance to both myself and the seller.
    >
    >For a company that deals with peoples money I would expect a far greater
    >service for customer support. In the internet age i should never have had
    >to
    >phone paypal to sort this in the first place, let alone then have that
    >conversation completly ignored. Your online customer service is terrible, I
    >
    >have to wonder just how hard it is to have an option to click saying 'My
    >question does not appear in this list' and then a window for you to
    >actually
    >put that question in. Apparently paypal doesn;t understand there are some
    >customer service related questions that can't be asked through a series of
    >drop down boxes. However i appreciate that someone did eventually get back
    >to me with a way to beat the ridiculous question system, even though it
    >appears even that wasn;t enough to convince you to stop preceeding with the
    >
    >claim and so i've just recieved this email to yet again confirm i want this
    >
    >case closed.
    >
    >I thank you for the excellent service that paypal has provided me over
    >these
    >last few years, but i would request the next time people are brainstorming
    >about how to lay out your website, that you make the customer service
    >section freindlier to people who cantcategorise their questions in as neat
    >a
    >way as the system seems to want us to.
    >
    >Thank you.
    >


    The reply i got to that:

    >From: "PayPal Customer Service 1" <service@paypal.com>
    >Reply-To: "PayPal Customer Service 1" <service@paypal.com>

    >Subject: AutoResponse - Email Returned SAXK (KMM33221728V32577L0KM) :kd1
    >Date: Sun, 28 May 2006 11:10:06 -0500
    >
    >
    >Thank you for contacting PayPal Customer Service.
    >
    >In an effort to assist you as quickly and efficiently as possible, please
    >direct all customer service inquires through our website. Click on the
    >hyperlink below to go to the PayPal website. After entering your email
    >address and password into the Member Log In box, you can submit your
    >inquiry via our Customer Service Contact form. If you indicate the type of
    >question you have with as much detail as you can, we will be able to
    >provide you with the best customer service possible.
    >
    >If your email program is unable to open hyperlinks, please copy and paste
    >this URL into the address bar of your browser.
    >
    >https://www.paypal.com/wf/f=default
    >
    >If you are contacting PayPal because you are unable to log into your
    >account, please use the contact form below.
    >
    >https://www.paypal.com/ewf/f=default
    >
    >Thank you for choosing PayPal!
    >
    >This email is sent to you by the contracting entity to your User Agreement,
    >either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe) Limited is
    >authorised and regulated by the Financial Services Authority in the UK as
    >an electronic money institution.
    >
    >------------------------------------------------------------------------
    >Note: When you click on links in this email, you will be asked to log into
    >your PayPal Account. As always, make sure that you are logging into a
    >secure PayPal page by looking for 'https://www.paypal.com/' at the
    >beginning of the URL.
    >
    >Please do not reply to this e-mail. Mail sent to this address will not be
    >answered.
    >
    >********************************************



    IDIOTS! 'Please reply to this address you can't actually reply to!' GENIUS!...
     
  2. Shin-Gouki

    Shin-Gouki Rebuilding Veteran

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    I will never use them again. I had a problem with a buyer in another country and since they chose standard shipping and I did not have a tracking number (Which in this case would have trippled the shipping price) I was out $400. Basicly if you are shipping from the US to any country other than Canada and do not have a tracking number the buyer can claim that they never got what you shipped, get a refund and keep your items.

    FUCK PayPal!
     
  3. Vector Sigma

    Vector Sigma <b><i><font color=FFFF00>Crazy Colon Burner!!!!</b Veteran

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    Thankfully the seller was nice, having explained they had email problems and that for some ridiculous reason there was no tracking on it (The package was also around the $400 mark), so they offered to refund me $50 and send a new set, definetly with tracking, which then arrived 5 days later. To me thats great service as the were quite possibly out of $400 worth of stuff (A CM GGGG and the black Aquarion for those enquiring minds), which is why i'm so pissed at paypal for continuing to pursue the claim after i've explained thourigly to them to stop...
     
  4. Shin-Gouki

    Shin-Gouki Rebuilding Veteran

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    Oh and here's part 2.

    I had had some money sent to my mother's paypal account for some auctions I had. Because of the disaster listed above they locked HER account until I payed another $200 to to cover the thief that got my items. It took 2 weeks of phone calls and paying the ransom and still they did not unlock her account. Finally we had to get someone pretty high up on the phone and threaten to take legal action against them before they would unlock her account.

    Again FUCK PAYPAL!!
     
  5. Vector Sigma

    Vector Sigma <b><i><font color=FFFF00>Crazy Colon Burner!!!!</b Veteran

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    They really area bunch of bastards...
     
  6. ams

    ams Generation All Veteran

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    Ebay:
    In thousands of online transactions, I have had to file claims less times than I can count on one hand. However, for the few times I have needed to, Paypal have been utterly unhelpful. The one that stands out is when I was ripped off $400 and Paypal recovered $10, then sent me a note to the effect of "we hope you are satisfied with the resolution". Uh, no, not really, thanks.

    It's hard to beat the convenience of the system, but you'd better pray everything goes smoothly.
     
  7. TSFC

    TSFC Banned

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    I've really not had any problems with PayPal, in fact, the one claim I had to file (and the only one) ended in my favor with every cent refunded to me.

    However, I too had a problem with their phone system so I could change my addresses (having just moved at the time) and it was pure insanity listening to that automated system drone on and on.

    Finally when I got someone, she was nice and straight to the point (which surprised me).

    eBay's been more of my problem than anything, but since e owns PayPal, it'll get worse. Guaranteed.

    And now that eBay is apparently on the auction block and there are rumors that Yahoo!, Google, and Microsoft are competing head to head for it, gives me absolutely no hope.

    Sorry to hear you guys had such a terrible time with PayPal though. :( 

    But to anyone reading this, take their bad experiences to heart. ALWAYS get tracking. Expensive, yes, but oh so worth it.
     
  8. KidDynamite

    KidDynamite don't know nothing Veteran

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    Just a couple of months ago my wife bought something that never arrived. We filed a complaint. The seller provided a USPS delivery confirmation number with a destination somewhere in California. We live in Indiana. Paypal sent me that same form letter, asking whether I wanted to continue the complaint. I said that I did, politely pointing out that the tracking number was clearly for a different package, seeing as how the destination wasn't for us (what with being in CA instead of IN and all). Paypal then cancelled my complaint, citing the seller's proof of shipping. I went to the customer service link on the website because they provided no method of appealing the decision or reply option in their decision email and wrote them a scathing diatribe, basically accusing them of being idiots and inquiring as to whether they even bothered to read the delivery confirmation and cross check it with my address. I don't usually get pissy like that, but it really got under my skin.

    We got a refund within a half hour.

    Still, Paypal does suck. I really wish someone else would come along and provide some real competition for them. The way they treat their customers and their fee structure has gotten completely out of hand.
     
  9. Shin-Gouki

    Shin-Gouki Rebuilding Veteran

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    Exactly, until somebody else comes along I am back to money orders only for online purchaces that do not have their own credit card option.
     
  10. Vector Sigma

    Vector Sigma <b><i><font color=FFFF00>Crazy Colon Burner!!!!</b Veteran

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    Finally! They shut the damn case, that took waaaaay too long...
     

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