Paramount Offers Disc Replacement Program for TF Cybertron

Discussion in 'Transformers News and Rumors' started by Voiceroy, Sep 5, 2008.

  1. Voiceroy

    Voiceroy Trans-fo-mahs!

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  2. Smokescreen

    Smokescreen The Ultimate Gambler TFW2005 Supporter

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    Yeah, my set has the defective disc, too. I'll have to call next week for a replacement. Thanks for the heads up!
     
  3. Motor_Master

    Motor_Master Lets the balls touch TFW2005 Supporter

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    If they've identified that it was only a limited number of sets that have the bad disc, I wonder if they can track where those discs got shipped to?
     
  4. Foster

    Foster Super Mod

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    That's why they ask for the ISBN and the UPC, to track the affected batches. I don't think they will track it to retailers other than to notify them to let customers know how tobotain the replacement.

    I ordered mine last night, just left a voicemail at that 800 number.
     
  5. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    Crap mine is defective too.

    Is the UPC all the numbers under the barcode? because there are the little ones in front and behind the barcode too. lol, I know stupid question but I want to make sure I do it right.

    Also I just leave my info after the recording?
    Just did that but I hope it was right.
     
  6. Mospeada

    Mospeada Since '84

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    I went back and checked, mine has it too. But the reason I didn't notice originally was because I have the old single disc of 4 of the first 5 episodes, and had already watched them recently, and Hidden is the second episode on the disc. So technically I already have a replacement disc, but I'll still call for the official one.
     
  7. joshferrell

    joshferrell Well-Known Member

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  8. Grimwing

    Grimwing Scientist Supreme

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    ^This. I have the single disc promo that actually contained hidden. which I think happened to you. Memory just remembered what fit and the story followed.

    Honestly the 7 minutes were missing are not the highlights of that episode. Glad we did'nt lose Jetfire and thundercrackers awesome dogfight.

    ordered a replacement. very nice of them to look out for us.
     
  9. bourdon

    bourdon Well-Known Member

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    Great news!!!, finally an answer after sending many e-mails to paramount:ev: 
     
  10. CNCBrawl56

    CNCBrawl56 TRU Commander

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    how do you know if there is 7 minutes missing cause my nephew got it a couple of days ago and I haven't seen that episode before so I wouldn't know.
     
  11. Foster

    Foster Super Mod

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    Easiest way is to see how long the episode is, it's only 14 minutes long and the others are 21. Also, the episodes should all have five chapters. If "Hidden" has only 4 chapters, you have a bad disc.
     
  12. CNCBrawl56

    CNCBrawl56 TRU Commander

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    thank you, it is one of the bad discs
     
  13. Railguard

    Railguard Battalion Commander

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    Huh, that sucks. I hope they honor all the problem disc sets.
     
  14. Jetstorm

    Jetstorm Wielder of the Keyblade

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    Well, I'm not planning on buying the set (just not interested) but I'm glad to hear they're doing a disc replacement program.

    I wish they'd do one for some of the edited SpongeBob DVDs (even though I'm sure those were done on purpose... I'm grown-up enough to handle explosions xD)
     
  15. The Crazy Collector

    The Crazy Collector Well, that's just Prime! TFW2005 Supporter

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    Way to go Paramount. I sent em an email, but never got a response, so I was starting to get worried. This'll make me happy. Now if they'll just put Energon out on DVD...
     
  16. Night Flame

    Night Flame TFW2005 Supporter

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    Awesome. Hidden was a little confusing because there were references to the parts that weren't there later in the episode that just sort of left me wondering what happened. Not that it made in unwatchable, but it did feel like something just wasn't quite right.

    I'll be ordering my replacement tomorrow. It'll be nice to have the complete set with all the episodes intact.
     
  17. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    Anyone get their replacement yet?
     
  18. shadow panther

    shadow panther Mechanically Insane

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    havent gotten mine yet
     
  19. mirarage

    mirarage Agent of Primus

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    Sent my info in monday,
    maybe next week.
     
  20. evebird

    evebird Waiting for Omega

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    Left a phone message with my info last week. Haven't seen anything yet, but I imagine the disc will show up in another week or two.
     

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