I've had to return two items in my (pretty extensive) online transformer purchase history - my original MP-01 (due to a broken smokestack right out of the box) and my MP Skywarp (had two of the same face). The former was to BBTS and the latter to HLJ. Anyway, as I read the feedback threads for a lot of new releases, it seems as though a LOT more people are exchanging/returning items (MP-09, MP-10 come readily to mind). Some of the reasons are more legitimate than others. That isn't necessarily the point of this post. Ultimately, it made me wonder just how much people exchanging and returning has affected the prices for these stores. If 20 people exchange items, that's 20 less full price units they have (where do the returned ones go?...I can't recall large volumes of opened new figs on the online stores). If they have 20 returned, that's 20 they have to sell again. Use more realistic numbers and the cost can be pretty significant on the retailer's part for something out of their control.