Online Retailers thoughts

Discussion in 'Junkion Exchange Feedback' started by karpomatic, Sep 23, 2011.

  1. karpomatic

    karpomatic Universal Overlord

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    I wanted to say that I will no longer be purchasing items from the Big Bad Toy Store. Its taking them forever to get anything in and their customer service has dropped off the deep end.
    I originally preordered Fansprojects Stormbomb and Backfiery on 8/1/11. TFSource got Stormbomb on 9/2/11. It is now 9/23/11 and BBTS has yet to receive him. I was trying to be patient but after 20 days I cancelled my preorders for both Stormbomb and Backfiery. I then purchased them @ TFSource.com.
    As for the customer service part when I inquired about these figures on their Facebook page, my posts were deleted without response. Also, when I attemped to trade some figures in for credit their vintage deptartment gave me such a lowball number that I was insulted.
    Before this I had no issue with them. I was wondering if anyone else has had a similar experience with BBTS.com. I'd love to hear about it.
     
  2. doomboy536

    doomboy536 Universe Onslaught fanboy

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    Ebay:
    I'm not surprised about the lowball offer they gave you for your figures. Of course they will offer you less than they are worth, the store needs to make a profit off them. You're far better throwing them on eBay or posting them here in the Junkion if you want to get the best price.
     
  3. Deceptijohn

    Deceptijohn Metallikato Master

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    I like how BBTS is still trying to sell TRU Roddies for $120 even though they've been in stock at TRU.com for a while now and secondary market prices are nearing retail.
     
  4. karpomatic

    karpomatic Universal Overlord

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    I understand they need to make money. the situation was this: I wanted to trade in my mint complete Nexus Prime for enough credit to get a Fansproject City Commander set. Dennis from their vintage dept. offered me $90 in store credit. I posted it on here looking for an even trade and I had a deal done in under an hour.
     
  5. wolfe

    wolfe Well-Known Member

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    Ebay:
    You are going to get a better deal when handling trading/selling yourself instead of trying to trade it to a store. Sounds like you got the deal you wanted.

    Sorry to hear about the FP delay bothering you. I wont deal with TFSource because of issues in the past (detailed on this board). I do think that you should have contacted customer service instead of using their facebook wall/page. Most stores use that for advertising and will delete a lot of posts. Whenever I have emailed them I have received a response fairly quick.
     

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