New computer broke :(

Discussion in 'Video Games and Technology' started by ILoveDinobot, Nov 26, 2009.

  1. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    Can someone help me? I can't play DVDs or CDs in my computer although I could last weekend when I bought it! Now it says this "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."

    I troubleshoot and it reinstalls the driver and then says that again. I try to contact customer service but I don't understand what they are asking me for and it won't let me talk to a person unless I give them some kind of number located on the back of my computer that isn't there.

    I opened up my tower and everything is plugged in tight. So I don't know what to do :( 
     
  2. Red Alert

    Red Alert Security

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    This is the desktop right?

    How old is it?

    Did you play burned dvd's on it?

    Standard dvd drive or is it also a burner?
     
  3. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    It's a week old. I never played a DVD in it before. How would I know if it's standard or not?
     
  4. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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  5. Recall

    Recall Player Select

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    What software is installed to run DVDs? Also even though you have re-installed the drivers, check if they can be updated rather than re-installed.
     
  6. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    what? :( 
     
  7. Recall

    Recall Player Select

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    What DVD software is on your new computer? Does it have media player or some other built in software? Do you actually have a program that will allow DVD playback.

    You can update drivers, sometimes this needs to be done so it has the latest firmware to correctly operate. Lots of new PCs/Laptops do not have up-to-date drivers or system updates, therefore preventing certain features from working correctly.

    Search google for help on updating your drivers if your unsure how to yourself.
     
  8. Draven

    Draven Banned

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    Go into the device manager.
    Find the DVD drive.
    Click on it and press Delete. A pop will appear asking you if you want to continue. You obviously do.
    Go to the menus at the top of the window, find "scan for hardware changes", and click it.

    This will make Windows re-detect your DVD driver and install its drivers. That might help.
     
  9. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    OK I went to Dell's site and tried to update and I am not sure if it worked. It downloaded a "download manager" and said "no files" so I have no idea what's going on there.

    As for the program, I think Windows Media Player.

    Is this risky at all? Just incase this is a windows 7 related issue, that Dell hasn't made an update to, I don't want to risk deleting it being able to detect anything at all.
     
  10. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    OK this is definitely WIndow7 related. Because I just install updates from windows in the last minute and then looked back at my devices and now a wifi device is no longer working properly either!
     

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  11. Red Alert

    Red Alert Security

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    Can you install other programs from a CD?
     
  12. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    I could last week. Not today. It's not reading any CDs. I mentioned that already lol.
     
  13. Red Alert

    Red Alert Security

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  14. GogDog

    GogDog Logic's wayward son Veteran

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    Sounds like the drive might have gone bad. If Draven's advice doesn't work you will need to contact Dell for a possible warranty replacement.

    Also, after this thread and the one about the Office 2007 toolbar, Red Alert should be barred from ever giving tech advice on TFW ever again.
     
  15. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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  16. GogDog

    GogDog Logic's wayward son Veteran

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    If you have another desktop around, try another drive in the new machine. Optical drives should always be automatically recognized by Windows.
     
  17. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    I only have broken drives laying around. But I don't get it recognizes it but says it can't load the driver.
     
  18. GogDog

    GogDog Logic's wayward son Veteran

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    Also, if its really a driver issue, do a system restore to back when it was working. If it's not a hardware issue that should fix it. If it IS hardware, that will help narrow it down.
     
  19. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

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    I was thinking of doing that, the problem is if I do that everything I deleted comes back to right?
     
  20. GogDog

    GogDog Logic's wayward son Veteran

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    Not everything, just programs and settings. Either way, for troubleshooting purposes it will tell you what's wrong. The PC is only a week old.
     

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