need computer help

Discussion in 'Video Games and Technology' started by MetalRyde, Dec 16, 2011.

  1. MetalRyde

    MetalRyde is an a-hole with a heart.

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    ok, i got a virus last night and my computer kept restarting itself.

    i did a recovery twice and each time my norton kept saying that it has a problem

    now im doing a live update on norton.

    please help.
     
  2. Fuzz

    Fuzz Garbage Pail Kid TFW2005 Supporter

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    How do you know it was a virus that caused the problem?
     
  3. tikgnat

    tikgnat Baweepgranaweepninnybong. TFW2005 Supporter

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    PC?

    Start it up in safe mode, you have to hit a function key during start up to bring up a diagnostic menu with the option for safe mode, (F9? F12? I forget)

    Once in safe mode it should be reasonably stable and not restart. Once everything has booted (and there shouldn't be too much) open up Norton and run a recovery from there.
     
  4. Fuzz

    Fuzz Garbage Pail Kid TFW2005 Supporter

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    Does it keep rebooting on startup or randomly while you're using the PC?
     
  5. MetalRyde

    MetalRyde is an a-hole with a heart.

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    ok, i brought norton, it said it was missing some protection and had to change from 5.00 to 5.01. did that, computer restarted did safe mode now it says everything is fine. hopefully everything is okay.

    it might have been a virus, i clicked on something that i wasn't suppose to click while looking up lyrics to songs.

    it did startup randomly once while using the computer afterwards and then kept rebooting at startup after that.
     
  6. Fuzz

    Fuzz Garbage Pail Kid TFW2005 Supporter

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    Ahh, ok. Yeah, I would have to agree then that it was malicious code causing the rebooting. If it was random, the cause is normally due to hardware failures, overheating, driver issues, etc. If it's stuck in a rebooting loop at startup, it's 99.9% usually malware.

    Do a check. Go to 'Run' in the startup menu, type 'cmd' and hit 'enter'. If your computer restarts after hitting 'enter', a virus may still be present in your system.
     
  7. MetalRyde

    MetalRyde is an a-hole with a heart.

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    ok, did that, nothing happened. all ran ok.

    thanks you guys for the help.
     

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