I believe Cobra Zartan (?) in particular expressed frustation WRT to their apparent failure to resolve an issue involving an exclusive item of some sort. "Red Leader" I believe also recanted an incident where he paid for items that were not received. At all. i can't remember any other specific examples WRT to other parties. Over the course of 10 orders or so...... they once, frankly, did a piss-poor job of packaging an order with several items in it to the point of the packaging for one item getting damaged. I did mail them about it, attached photos, and did not get an acknowledgement from them of any error on their part. And they *did* do a poor packaging job in that case. I don't wish to show any paricular bias for, or against, any retailer. I woudln't pay anybody more than about two weeks before the release date of merch, or from anything other than credit card backed funds, just seems like asking for trouble imo.