I ordered one of teh swoop remakes when a3u was first offering them, so i got one with grimlock sword and unpainted face. well, today, without any notice, i recieve an envelope from A3U with a Swoop sword, and a painted face. I have ordered quite a few things from a3u and have never had an issue, and only know positiv dealings. this just pushes them over the top for me. the ONLY downfall is that for some weird ko-ish reason, the painted swoop face is about 10% SMALLER than the unpainted one, and will not stay in the slot, so, with no fault of A3U, i have a uselss painted swoop face, since i painted the unpainted one when i forst got it, but man, teh customer service at A3U is just so darn good. i just had to get that of my chest Thank you A3U for the amazing service.