I work in IT, so I'm not exactly ignorant to most thing tech related, but I'm stumped on this one. My mother in law has a laptop. It's about 19 months old. Compaq (HP) Presario, Windows 7 Home. A while ago, it started giving her the "This version of Windows is not genuine" message that a lot of PCs seem to get after the SP1 install, for some reason. Anyways, after looking at it, I see that about half of the info in her BIOS has been erased. The hard coded info, not the stuff you can modify yourself. Like the Product ID, and the Hardware Serial Number, fields like that have all been reset to all 0s, or 1234567890. I tried a BIOS update, which says it went fine, but no change. I didn't know if anyone else had come across that or had any advice on how to remedy it? I thought about a restore, but since this is BIOS, not just the WinOS, I was doubtful about wiping it with such a low likelihood of success.