Kid cousin washes Ipod Shuffle, Ops promises repair...

Discussion in 'General Discussion' started by Ops_was_a_truck, May 7, 2006.

  1. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    Hey guys. My young cousin accidentially put his Ipod Shuffle through the wash. It's pretty easy to figure out the result - it doesn't work any longer.

    However, he did hold onto the paperwork and the packaging that came with the Ipod BUT NOT the receipt.

    Now, I've heard, in other cases, that Apple can be relatively lenient/helpful in terms of replacing/repairing damaged material, like Ipods. If I contacted Apple about this, and noted that he's all of 8 years old and wasn't thinking, do you think I'd get any help?

    Side note: If you feel that this thread is the perfect opportunity to say "Put it through the wash? Your cousin is an idiot." or something to that effect, that's fine, go to town. However, the explicit purpose of the thread isn't to solicit a bunch of commentary on how idiotic he is and how it would be worthless to try and defend his stupidity, it's to find out if sending his Ipod to Apple and getting a replacement one is feasible. Regardless, this is an open thread and, if it simply is going to satisfy the asshole in you to call my kid cousin an idiot, then by all means - go to town.
     
  2. skywarp

    skywarp The extra Autobot

    Joined:
    Jul 2, 2002
    Posts:
    415
    Trophy Points:
    121
    Likes:
    +0
    Yeah, just call 1800my apple and they will take care of you no problem. When you give them your serial number they will know when it was purchased and have always been great to me in the past.
     
  3. flamepanther

    flamepanther Interested, but not really

    Joined:
    Oct 10, 2005
    Posts:
    10,507
    Trophy Points:
    292
    Likes:
    +125
    I have no idea if Apple would replace it or not, but what's the harm in calling? Unless they charge for customer service, wouldn't it be better to just ask them and find out rather than asking a bunch of geeks on a Transformers board?
     
  4. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    Well, mostly because I wanted to find out if there were "Yeah, I've had similar experiences and here is the result" interactions with apple.

    EDIT: By the way, thank you A LOT, skywarp.
     
  5. butz

    butz slippery when wet

    Joined:
    Dec 18, 2003
    Posts:
    6,904
    Trophy Points:
    211
    Likes:
    +0
    Out of curiosity, if they can't help you are you going to buy your cousin a new Ipod to make his day?
     
  6. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    Nope. If Apple won't do it, then it's tough luck for him. Life lesson learned.
     
  7. Cory Bauer

    Cory Bauer Well-Known Member

    Joined:
    Aug 15, 2002
    Posts:
    2,047
    Trophy Points:
    206
    Likes:
    +0
    Ops_was_a_truck, is your cousin's iPod shuffle less than a year old? If you're not sure, then go to http://www.apple.com/support/ and enter its serial number in the lower right of the page where it says "About your Support Coverage". You can find the serial number on your iPod shuffle on the back in the lower right in very fine print, as shown here:

    http://docs.info.apple.com/article.html?artnum=300618

    If it's less than a year old and thusly still under warranty, and if it's not noticeably damaged from the exterior, then just call Apple or visit a Retail Apple Store and tell them it just stopped working. There's no need to tell them your cousin put it through the wash unless you think they'll figure it out when they look at it. So long as it's less than a year old and they don't figure out he wrecked it, they'll replace it for him. Good luck.
     
  8. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    Hey Cory...do you need the receipt if I go into the Apple Store? I would assume, based on what's been said so far, that the answer is no, but I figured I'd be sure.

    EDIT: Thanks for the heads up on the support page. Indeed, it looks like his Shuffle is still under warranty. Thank you Cory!!
     
  9. Cory Bauer

    Cory Bauer Well-Known Member

    Joined:
    Aug 15, 2002
    Posts:
    2,047
    Trophy Points:
    206
    Likes:
    +0
    No problem, and no you definitely don't need a receipt. It's a one-year warranty no matter what, and Apple knows when it was purchased. Kinda spooky, but very helpful.
     
  10. MegaMoonMan

    MegaMoonMan www.megamoonman.com TFW2005 Supporter

    Joined:
    Jul 13, 2004
    Posts:
    17,236
    News Credits:
    3
    Trophy Points:
    322
    Likes:
    +30
    Ebay:
    YouTube:
    If they won't replace it, you could always put it in the microwave to dry it out.

    But seriously, if they won't replace it and you're stuck with it, why not try taking it apart and drying it out? It's worth a shot.

    Does a shuffle have a HDD?
     
  11. Foster

    Foster Super Mod

    Joined:
    Mar 26, 2003
    Posts:
    32,061
    News Credits:
    7
    Trophy Points:
    312
    Likes:
    +11
    Since it's under warranty, DO NOT OPEN IT. Let Apple do it. If they won't do anything for you, go Frankenstein on it if you like.

    If I were you, I'd let Apple fix it, then tell the cousin they wouldn't do anything, they found laundry soap in it and figured it out. Free iPod for you, life lesson learned for him. Clean your pants pockets out before doing laundry.
     
  12. KnightSaberAmi

    KnightSaberAmi Nyan Nyan

    Joined:
    Dec 25, 2004
    Posts:
    2,896
    Trophy Points:
    201
    Likes:
    +0
    I had a somewhat similar experience with customer service for a fax machine that we had bought. It was an open box buy from I want to say Circuit City, well anyway from day one it never worked. So I called customer service and was basically told what to do to repair it over the phone and I broke a piece off, the technicians response was I told you to be careful, now you gotta repair it out of pocket. So anyhow I got fed up with the damn thing took it to comp usa who said we can take a look at it for something insane like 30 bucks an hour to diagnose the issue, parts and labor extra, they were very nice and I of course politely said, "no thank you." Well anyway this was fuel to the fire to have the thing fixed. So now it was war. Armed with my warranty and a written estimate for repair I then called customer service back and told the the customer rep I wanted a supervisor. So then I went through the litany of it was an open box buy for my Dad who was disbled in a lawsuit against the Veterans Admin and Social Security (which we won btw), that it really never worked since day one, I spoke with one of your service reps, got an estimate for repair blah blah either repair it or replace it. Well to the service rep he agreed that it in the first place the fax machine should have been sent to the company for repair and a box with prepaid shipping to the company was sent to my door.

    Basically the point after the long winded story is this, call back, if you think you are being treated poorly call back, and you maybe surprised at the answer you'll get. I was expected to go away but when I returned with my ducks in a row ready to take it up the chain doors opened. Or just maybe that asshole wasn't working that day but either way I've had the fax machine 10 years now with no problems.
     
  13. toma

    toma eskimo in disguise

    Joined:
    Jul 1, 2002
    Posts:
    6,583
    Trophy Points:
    211
    Likes:
    +0
    dude! the kid's only 8! have a heart!
     
  14. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    Wha? Oh, honestly. I'm only a complete asshole to people who deserve it. The poor kid doesn't deserve that. Dude.
     
  15. butz

    butz slippery when wet

    Joined:
    Dec 18, 2003
    Posts:
    6,904
    Trophy Points:
    211
    Likes:
    +0
    Why does every post say "you must be logged in to view attachments"? I am logged in, and I seriously doubt all of those posts had attachments.
     
  16. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    I must be logged in to view your attachments too! WE MUST WORK TOGETHER IF WE WANT TO SEE EVERYONE'S ATTACHMENTS!

    Ew.

    I think it'd be awesome if they changed that default "You must be logged in to view attachments" sentence, wherever it is in the system, to "Everything above this sentence is a lie."
     
  17. butz

    butz slippery when wet

    Joined:
    Dec 18, 2003
    Posts:
    6,904
    Trophy Points:
    211
    Likes:
    +0
    Hey, its gone now! So how much did this I-pod run him?
     
  18. Ops_was_a_truck

    Ops_was_a_truck JOOOLIE ANDREWWWWWS!!!!!!

    Joined:
    Jan 9, 2005
    Posts:
    11,549
    Trophy Points:
    236
    Likes:
    +0
    Ebay:
    I dunno, $50-70? He keeps saying he was hoping he could get a Nano as a result of the fact that he broke his Shuffle...when I told his Mom today that I found out I could replace the Shuffle, she was overjoyed and he was (and I found this funny) happy, but you could tell that he had just realized he wouldn't get his Nano.

    I find this really funny because he's been boasting about how his Mom was going to buy him a Nano because he busted the Shuffle. Not anymore, kiddo!
     
  19. Foster

    Foster Super Mod

    Joined:
    Mar 26, 2003
    Posts:
    32,061
    News Credits:
    7
    Trophy Points:
    312
    Likes:
    +11
    Sorry. I'm always an asshole to kids. I forget there are those that like children. My bad.
     

Share This Page