I've been a member of the club for 3 of the last 6 years. Usually, only when I was going to Botcon because I never really cared for the free figures. It wasn't until this year I joined for the figure, and ended up going to Botcon anyway. Next year is the same. I'll join for the figure, and go to Botcon if I can. I'd never had any problems with the club until this year. I bought a house and therefore moved. I called them within days of closing ( you can't do it before just in case something goes wrong and I don't get the house ) and gave them my new address. The nice lady on the phone assured me that her updating of my account would apply to my Dion figure as well as my preorders for P/CP and SG Cyclonus. When those figures started shipping, they all went to the old address. The preorders were not too much of a problem as I was emailed tracking and just called FedEx and had them held for pickup. Dion was another story. He was shipped 3rd class mail which is not forwarded. So I get an email saying I need to pay another $5 for them to reship it. I disagreed as I called and asked my address to be changed on my account well before the figures were shipping. On top of that, I asked about Dion and was told it would ship to the new address. This was not my mistake, therefore I should not pay for it. I heard nothing back after explaining that. Last night I emailed asking when/if my Dion was shipped back out, and was told they are still waiting on my to pay them the $5. On top of this, I didn't get my Aug club magazine. The last one I got was the June issue ( it arrived just before I moved out of my old apartment, actually at the end of May ) meaning the next one should have been here at the beginning of Aug. All I can assume is that despite my account being updated, they are STILL shipping to my old address. If they can not handle something as simple as an address change, and then try to make me pay for things already included in the membership price, they deserve a mark against them. It would be different if I had actually not updated my info and it was my fault, but that is not the case here. They messed up and want me to pay for it. Personally, I hope they resolve the issue though. It shouldn't be that hard. Just mail me my Dion and make absolutely sure every aspect of my account is up to date so my future magazines come to the right address. Is that asking too much? The didn't currently have any complaints so far, so I am the first. Anyone else here have any problems like this out of them?