ipod situation... need advise

Discussion in 'Video Games and Technology' started by exomega255, Jun 16, 2011.

  1. exomega255

    exomega255 Emerald Green

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    So let me summarize what happened. I would really appreciate advice on this.

    Yesterday, one of my friends dropped my ipod touch 4G, and cracked the screen from the left bottom corner. The cracks goes all the way to the middle of the screen, and the corner glass pieces looks shattered, but still holds together. The ipod touch functions, and so does the touch screen, but I don't know for how long it will remain operation normally.

    I purchased it back in November 2010 from BJ's, and I am pretty sure I have the receipt, but my parents told me they are very bad with returning for electronics.

    Apple says they have warrenty for a year but it doesn't cover accident.

    What exactly is the most cost effective option? Please suggest, as I have never dealt with a situation as such yet.
     
  2. Smasher

    Smasher HUNKY BEATS

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    Sounds like a bad situation.

    I would see if your friend who dropped it if he will pay at least part of the cost of getting a new one.

    You bought it a year and a half ago and then you or someone else dropped it.
    There is no way any store should be expected to take it back.
     
  3. Gen. Magnus

    Gen. Magnus Everything is Awesome

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    The folks at BJ's shouldn't be expected to take the unit back. The iPod was not defective, it has operated for more than a year. No, the fault is completely on you and your friend. Your options? Deal with it or replace it. Hopefully your buddy will cough up some of the cash to replace it since he broke it.
     
  4. Joe Moore

    Joe Moore Is Not Jim... Administrator

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    There are many places that actually repair screens. Also, I have had nothing but excellent experiences with BJ's Wholesale. Did you call them or visit their customer service counter to see what they would say? If you didn't, then you aren't doing your due diligence to ensure you have exhausted all of your options.
     
  5. yodafett

    yodafett Well-Known Member

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    Maybe my math is off, but how is November 2010 more than a year ago? It's only 7 months...

    That being said, I totally agree... ask the friend to pony up at least some, if not all of the cost.
     
  6. Gen. Magnus

    Gen. Magnus Everything is Awesome

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    No, your math is fine. I based my statement on Smasher's, and I believe he thought 2009. It was a cascading effect.
     
  7. Smasher

    Smasher HUNKY BEATS

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    :lolol 
    I wish you hadn't posted that before I edited my text.
    I am unfamiliar with this 'calendar' thing...
     
  8. Gen. Magnus

    Gen. Magnus Everything is Awesome

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    I too am clearly math impaired when it comes to calendars and simple counting. I saw Nov. 2010 and said to myself, "Yeah, Smasher is right. That totally equals 1.5 years."
     
  9. Smasher

    Smasher HUNKY BEATS

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    I was counting in dog years.
    Wait that's still not right. :) 
     
  10. yodafett

    yodafett Well-Known Member

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    I'm just glad it wasn't me for once! :) 
     
  11. Ephland

    Ephland Let's Go Rangers

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    No store in their right mind would take the product back. You're either stuck with a broken iPod or will have to pony up the $ and buy a new one.

    My advice would be to get a protective case next time, or a better one if you were using one. http://www.otterbox.com
     
  12. exomega255

    exomega255 Emerald Green

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    hm, I had a scratch protect case on it, but I think it was the angle of contact that caused the fracture on the screen.

    I am probably gonna decide to cough up the cash myself if it was for repairs. This is because its a family friend's teenager who dropped it. And I guess, logically, I could ask for her to take responsibility, but I'd rather not take the chance to strain any relationship with them. (I know some if not most of you would not agree with this point, but this is my decision. She already feels extremely guilty as is, and not everyone can afford to repay) [again this is not a point of contention]

    I could look into warrenty of say, the credit card or BJ to see if it covers accidental, but I am unsure. I have not called Customer's service yet, due to the fact that I am at work and my parents were the original purchaser (and they are away. It was a gift from them to me, hence why it holds special importance)

    My plan of attack is:

    1. go to Apple store and see what of the Warrenty
    2. call BJ's and see their policy, and what they can do.
    3. call Credit card company and see if there is a buyer protection program that covers accidental.
    4. send it off along with 120$ to have the screen replaced.

    Am I missing any solution that I could do?

    Thanks for all the replies thus far btw.
     
  13. Syn3sthesia

    Syn3sthesia Well-Known Member

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    Your friend should really get you new iPod.
     
  14. Gen. Magnus

    Gen. Magnus Everything is Awesome

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    Your plan seems sound. Don't expect any of your option 1 - 3 to work, though. While I can't guarantee each of them (other than Apple unless you have Apple Care) giving a negative response, I sure wouldn't bet on any of them being of service in your dilemma.
     
  15. Counterpunch?

    Counterpunch? Interior Renovator

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    Not to be snarky, but why hasn't your friend already offered to pay for a new iPod for you?

    Let them buy you a new one and give them the ugly but functional one in return.
     
  16. exomega255

    exomega255 Emerald Green

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    Indeed. I know 1-3 have a low chance of success. Its done so that I can say to myself, I did everything I can possibly do before brute forcing it.

    That's a good question to ask. She didn't offer, so I did not ask. Honestly, it would have been nice if she offered. It is disappointing, a bit. I have no good answer to this.
     
  17. Smasher

    Smasher HUNKY BEATS

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    Is she HAWT?
     
  18. Ephland

    Ephland Let's Go Rangers

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    I think you might be confusing the concepts of "warranty" and "insurance". A warranty only comes into play when a product is defective due to the manufacturing of it. Clearly this isn't the case here.
     
  19. exomega255

    exomega255 Emerald Green

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    I have a girlfriend =) And uh, she is 10 years younger than I so I'd rather just not make the comment.

    I see.
     
  20. Smasher

    Smasher HUNKY BEATS

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    10 years younger could be a good thing, or it could be an illegal thing.
    It depends on your age, of which I have no idea.

    I'm just trying to figure out why your friend ruined your iPod, won't pay to replace it, and you're not upset by it.
    HAWT chick was all my reasoning power could come up with. :) 
     

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