I have a trouble with Lost and Found Toys

Discussion in 'Transformers Toy Discussion' started by jrxcombinetrain, Oct 19, 2008.

  1. jrxcombinetrain

    jrxcombinetrain Just like combiners

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    Ah.........
    I ordered 4 sets of city commander set on oct. 14th.
    After 2 days, they said they didn't accept credit card payment outside USA.
    So they asked me if i could pay by paypal. I sent my message "yes" immediately.

    But now 3 days passed, i don't receive any reply at all.
    I've sent the same messages to 4 email addresses they offered and msn online service among these 3 days. But still nothing happened.
    Actually, their msn has never been on line.........:( 

    I planned to send 2 sets as my friends' birthday presents next saturday. But now i'm in this big trouble. Can anyone tell any direct way to contact Lost and Found Toys besides a international phone call?:cry 

    I need your help!
     
  2. Wajo357

    Wajo357 Well-Known Member

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    I never had a problem with them. I'll email Carlos a link to this thread.
     
  3. Optimist_Prime

    Optimist_Prime The Original Optimist!

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    Ebay:
    I see you live in Taiwan. I don't know how practical this would be for you, but thier telephone number (from Taiwan) is 002 + 1 + (214) 366-7921
     
  4. plowking

    plowking I'm with ErechOveraker. Veteran

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  5. jrxcombinetrain

    jrxcombinetrain Just like combiners

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    Thank you everyone. I've received a invoice and paid. But i still feel uneasy due to it takes 5-7 days to make the paypal payment to be cleared.

    I'll keep contact with him. Although now i have to prepare some small presents to my friend's birthday this weekend.

    The price of City commander set gets very high in china market for RMB750~800(about US$110/per., not including shipping charge). So i buy it from US.
     
  6. jrxcombinetrain

    jrxcombinetrain Just like combiners

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    It looks my fear is coming true.:mad 
    Last sunday, I received a email that said my order would be sent on oct. 28.
    Ok,2 days passed, no new reply, no shipping notice.
    Should i contact paypal resolution center now?
     
  7. mecha

    mecha Banned

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    i personally would just wait...it is not that far off....you have 45 days from the payment date to file a claim..i would atleast give it a week or two since it is a international shipment...email the guy and ask for tracking information....
     
  8. RavX

    RavX Well-Known Member

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    Ebay:
    I just went through a similar experience with them ... got charged for a preorder purchase (meaning they got it in stock) and 3 weeks went by without a word. I finally got them to respond after numerous emails and got my item a couple days ago. It was fast shipping once it shipped but getting communication and status from them was definitely rough
     
  9. Malikon

    Malikon Well-Known Member

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    Hmm, guess I'm glad I chose BBTS to be my online store. The prices are usually a little bit higher then other stores, but they answer my emails within the same day and they ship your order within a day or so of ordering from them.

    Thanks for the heads up on L&F toys.
     
  10. jrxcombinetrain

    jrxcombinetrain Just like combiners

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    I know i need to wait. But this should be based on i've got shipping notice.
    I've sent a email a day at least. The more emails i send, the more disappointed i am. Should i have a international phone call?
     
  11. mecha

    mecha Banned

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    WAIT OR FILE A CLAIM.

    that is the two options...i would not call international unless you want to pay for the long distance on your dime...

    personally i think you are jumping the gun...not all companies send tracking information automatically when you order with them...


    your avatar...did you digibash that or is it a actual transformer that you own...if so where did you get it?
     
  12. jrxcombinetrain

    jrxcombinetrain Just like combiners

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    This guy is my repaint work. You can see him at radicons or my blogRepaint Work - ???????/Welcome! - Yahoo!?????
    The original is a broken and color fading god neptune.
     

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