Hey guys, My job is that I'm tech support at a call center but when I'm working on saturdays, I deal with customer service. About 90% of the calls are customer calling to cancel their service. Well, part of handing these cancelations is that I'm suppose to see if I can convince the customer to not cancel and provide one of our memberships that might suit them more. Like if they'll say they cant afford our $14.95 service a month, I'll offered a membership that $7/a month or a $15/ every 3 month offer. Well, I'm suppose score an average of 20% saves, where we convience the customer to not cancel. Frankly, this sucks, after 27 calls I was only able to keep one customer so far and I'm probably going to get shit from it from one of my supervisors. It's not like I'm not brushing off these customers, I try to find out why they're canceling and see if there is anything I can do to help with any issues they might have. Most of them just reply back going "No I just want to cancel". So much of this shit seems be based on getting lucky with someone and I dont have much of that. I really think that most of this is out of my control but I'm still going to have it get marked against me. That seem fair?