I've used HLJ a few times now -- for Encore Ironhide & Ratchet, Encore Sky Lynx, and Henkei Astrotrain. I've been very happy, with the exception of surprisingly high shipping for Sky Lynx -- 4000 Yen (~$37) -- vs. 680 Yen (~$6.50) for each of the other two orders. I had pre-ordered Encore Omega Supreme in February. After discovering the high shipping for Sky Lynx, as well as finding out about the upcoming Guardian recolor, I canceled the order in March and received the cancel confirmation. This past Wednesday, I received an e-mail notifying me that my Omega Supreme had shipped (!) with a shipping charge of 4700 Yen (!!). Naturally, I e-mailed them immediately, and forwarded back the copy of the cancellation confirmation. Omega has now already arrived, and HLJ has said they will refund my order amount, but only after I ship the toy back to them. They said they will also add the amount of my return shipping expense to the refund. I'm a bit concerned, though, as I'll be out ~$180 with no item in-hand, taking it on faith that they'll refund me when the toy gets back to them. Has anyone had an order snafu like this with them before? If so, did they follow through with refunds as promised and in a timely fashion? Any anecdotes will be appreciated.