Hobbylink Japan (HLJ.com)

Discussion in 'Junkion Exchange Feedback' started by GogDog, Dec 29, 2008.

  1. GogDog

    GogDog Logic's wayward son Veteran

    May 7, 2006
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    I recently bought a Medicom Real Action Heroes Motoko Kusanagi from them After only having it for a couple weeks, I noticed the skin on her neck was tearing, and it was getting bigger and bigger. For a $170+ figure, I was pretty disappointed at the defect, so I contacted HLJ as to what I should do. The owner, M. Scott Kennard personally emailed me back quickly and told me to repackage it up and send it back registered mail, which they would reimburse me for, and they would send me a replacement right away. I am happy to report it went as smoothly as possible. While they obviously took a huge loss by basically shipping the figure EMS three times, I want to do my part and tell everyone what a great job they did. Here is the email I sent to them today:


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