HLJ Help!

Discussion in 'The Toyark' started by Scrappy, Sep 14, 2008.

  1. Scrappy

    Scrappy smiling a blacktooth grin

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    Ok so I was trying to find the shipping cost for something I was going to buy when I guess I accidently purchased it instead. :lol 

    The thing is I'm a brand new customer and I havn't recieved my account password or anything. Is there any way to cancel this order before it ships or does it not ship until I pay? Apparently I had the money order/PayPal option selected so I guess I should be ok.

    Just freakin out a bit here because Amazon usualy has a screen that tells the combined total of the order and HLJ really didn't unless I missed it.

    Thanks in advance for info.
     
  2. Reeds

    Reeds Q-Wing Pilot TFW2005 Supporter

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    did you...i dunno...maybe...try contacting HLJ and asking to cancel the order? :) 
     
  3. Scrappy

    Scrappy smiling a blacktooth grin

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    I did send an email responding to the one I got that stated my order was to be processed tomorrow (Sep. 15th). trouble@hlj.com I believe was the email address.
     
  4. Crown_Athlete

    Crown_Athlete Well-Known Member

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    HLJ's order system is weird. One time I got an invoice for some items before I could change my order. I e-mailed them and told them I just wanted the one and they took care of it in 1 business day. So while their ordering system SUCKS, their customer service is excellent.
     
  5. Scrappy

    Scrappy smiling a blacktooth grin

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    Thats good to know.

    Is it possible to cancel an order through a user control panel like in Amazon or do I need to contact them? If I don't recieve an email by tomorrow I guess I should just give them a ring.
     
  6. Roanstalker

    Roanstalker Great Baan Gaan fan

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    Its possible if you are registered with them.
     
  7. Crown_Athlete

    Crown_Athlete Well-Known Member

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    Not necessarily. If the order gets processed you have to e-mail them to cancel. They don't have a simple check-out system like Amazon, they process it first.
     
  8. Scrappy

    Scrappy smiling a blacktooth grin

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    Agh, ok thanks for all the info guys. Once my account is activated I'll be emailing them with the order number and all that crap.

    The good news is, as I stated, I havn't actualy paid for any merchindise yet. The Money Order/PayPal option should mean that the item is still held until payment. That is of course assuming they do it the normal way. :lol 
     
  9. Omega Supreme V

    Omega Supreme V I protect those I care 4

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    so...not meaning to be too nosy here, but what did you accidentally buy?
     
  10. Scrappy

    Scrappy smiling a blacktooth grin

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    A VF-1S 1/60 regular version. :lol 

    I think I'm just going to keep buying from amazon.
     
  11. Scrappy

    Scrappy smiling a blacktooth grin

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    Sorry for the double post but I just wanted to thank everyone again for all the info. My account was activated today and I was able to cancel the item through a user interface instead of emailing or calling directly.

    I'll know be much more careful should I order from HLJ.com :lol 
     

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