Help with HLJ!

Discussion in 'Transformers Toy Discussion' started by ILoveDinobot, Dec 7, 2010.

  1. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    I don't know what to do, I placed an order because I just wanted to see how much shipping was and it processed my order without telling me how much shipping was. I keep trying to cancel my order but I can't. Can someone help me?
     
  2. Matrix Soul

    Matrix Soul Skull 4 reporting in!

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    E-mail them, for future reference, the shipping is located on the page where the product is, you place your mouse over the different options and it will convert yen to US Dollar
     
  3. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    I emailed them 3 times, but I am not getting a response. But it's only been 20 mins, I just don't want to get charged.
     
  4. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    Just a question, if I ordered with paypal but never gave them my paypal address can they charge me?
     
  5. Sy-Rein

    Sy-Rein Rogue Stunticon

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    Remember, they are located in Japan. That means they are in a different time zone. So to expect them to be able to respond to you within 20 minutes is a bit unreasonable. Give them a couple days to sort it out, however if your comment below is accurate, then you have nothing to worry about.

    No, if they dont have your information, then there is no way for them to charge your account.
     
  6. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    I just wanted to make sure, because I don't have the money to pay. ^^; I didn't think they would process the order without giving me a shipping quote.
     
  7. GreenScream

    GreenScream Neo G1 Collector

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    How did you set up payment with them?

    If you selected Paypal, they'll send you a payment request with shipping amount before you have to pay.

    If you selected CC, they'll automatically charge your CC the amount based on the shipping preference you selected.
     
  8. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    Yeah, I selected paypal. But I wasn't sure if they could charge the account. Because I wasn't sure if they had my account on file from a previous purchase. But thanks everyone for the help. I guess I'm good.
     
  9. bouncing boy77

    bouncing boy77 Syntax Error

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    yup, like what the others said. unless you set-up a billing arrangement with them before that automatically charges your paypal account, they'll be sure to send you an email asking for payment.

    iirc, once your order goes into their system, you can still cancel it. you just need to log-in and access your account. as long as you don't have a paypal billing arrangement set-up, your paypal account shouldn't be automatically charged.
     
  10. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    Yeah, it's been a week and they answered my email, and I followed the directions to cancel the order. And it said that I would get a confirmation that it was canceled and I never did -_-"
     
  11. PoweredConvoy

    PoweredConvoy Randy of the Allspark

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    These things take time. Just give it a day or two and you'll see the cancellation. It's not immediate.
     
  12. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    I'm saying it's been 4 weekdays at least.
     
  13. jorod74

    jorod74 Psycholagnist (Ret.)

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    Ebay:
    Does this remind anyone of the mom whose tyke was able to bid and buy a full sized, construction site excavator off of eBay?

    ignorance is not a suitable defense.

    i am just thinking that this was a costly lesson (well, it came awfully close to being costly) to learn.

    Shipping Costs

    FAQ's FTW.
     
  14. ILoveDinobot

    ILoveDinobot Not today Galvatron!

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    Thank you. I didn't realize they didn't give actual prices until after shipping. I was looking for an estimate also, and it says "not yet available" because the item is a preorder. Which is why I never saw it I guess.
     

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