Help me get Shout! replacement disc!

Discussion in 'Transformers General Discussion' started by ILoveDinobot, Oct 8, 2009.

  1. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

    Joined:
    Jan 19, 2006
    Posts:
    14,999
    News Credits:
    7
    Trophy Points:
    262
    Location:
    Long Island
    Likes:
    +34
    I emailed costumer service for a replacement disc of season disc 2 and this is what I got in response.

    This was my original email to them
    So they sent me an automated response in return? So how did those who got a replacement disc get one?
     
  2. firehawc_69

    firehawc_69 cloppers = ignore list

    Joined:
    Aug 12, 2008
    Posts:
    10,631
    News Credits:
    9
    Trophy Points:
    216
    Likes:
    +10
    Did you buy it directly from them or another vendor?
     
  3. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

    Joined:
    Jan 19, 2006
    Posts:
    14,999
    News Credits:
    7
    Trophy Points:
    262
    Location:
    Long Island
    Likes:
    +34
    Oh I got it from Target. This was my email back to them.

     
  4. firehawc_69

    firehawc_69 cloppers = ignore list

    Joined:
    Aug 12, 2008
    Posts:
    10,631
    News Credits:
    9
    Trophy Points:
    216
    Likes:
    +10
    Ah...that would explain that. Though I don't know why they would automatically assume you bought it directly from them...
     
  5. Batman

    Batman The Dark Knight TFW2005 Supporter

    Joined:
    Dec 20, 2006
    Posts:
    11,553
    News Credits:
    11
    Trophy Points:
    257
    Likes:
    +15
    Ebay:
    I've been wondering about this myself. I heard they were going to fix it for the big box set and would mail out the replacements for people with the Season 1 box. I don't know how to go about getting the replacement.
     
  6. Methusalen

    Methusalen Not good enough for G1!

    Joined:
    Jun 28, 2006
    Posts:
    1,812
    News Credits:
    7
    Trophy Points:
    161
    Likes:
    +7
    I sent an email to "info@shoutfactory.com", subject: "Regarding the Transformers Season 1 Disk 2 Error?" asking for info regarding the replacement disc. They sent me back an email asking for my mailing address, I sent that info, and I got a replacement disc in the mail shortly thereafter.

    -Remember (to those of you who didn't know), it's only the 2nd disc in the SEASON 1 set that needs replacement; those who purchased the Complete series (Matrix) boxset have the 'corrected' disc.
     
  7. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

    Joined:
    Jan 19, 2006
    Posts:
    14,999
    News Credits:
    7
    Trophy Points:
    262
    Location:
    Long Island
    Likes:
    +34
    Cool, thanks! I sent it to a different email, I guess that is why. I sent the original email to costumer service. I just sent one to the email you provided, I hope it works this time! :) 
     
  8. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

    Joined:
    Jan 19, 2006
    Posts:
    14,999
    News Credits:
    7
    Trophy Points:
    262
    Location:
    Long Island
    Likes:
    +34
    Update! I got a response back already!! Exactly an hour.

    Much better. :) 
     
  9. jamspeed

    jamspeed is so beast!

    Joined:
    Sep 18, 2008
    Posts:
    1,651
    Trophy Points:
    126
    Likes:
    +0
    Ebay:
    What's wrong with the 2nd disk? I did a search but got no results on it, thanks.
     
  10. Methusalen

    Methusalen Not good enough for G1!

    Joined:
    Jun 28, 2006
    Posts:
    1,812
    News Credits:
    7
    Trophy Points:
    161
    Likes:
    +7
    The info is on Shout!'s webforum somewhere... I *think* that someone used the wrong audio track on a couple of episodes' worth of the disc... I *think* this one uses the correct audio...

    Of course, I don't remember the reason off the top of my head anymore... -Although, as I said before, the mistake WAS corrected in the Matrix boxset.
     
  11. Dran0n

    Dran0n Junk male

    Joined:
    Dec 13, 2007
    Posts:
    13,284
    News Credits:
    1
    Trophy Points:
    217
    Location:
    Cygnus X-1 (ya bish)
    Likes:
    +6
    Huzzah!
     
  12. Batman

    Batman The Dark Knight TFW2005 Supporter

    Joined:
    Dec 20, 2006
    Posts:
    11,553
    News Credits:
    11
    Trophy Points:
    257
    Likes:
    +15
    Ebay:
    Sweet, I did that, got an email back for my info and hopefully I get the disc soon. Shout Factory is great.
     
  13. $shockwave$

    $shockwave$ Banned

    Joined:
    Dec 22, 2008
    Posts:
    3,141
    News Credits:
    6
    Trophy Points:
    151
    Likes:
    +6
    Congrats, I hope everything works out great. :thumb 
     
  14. Optimus Scourge

    Optimus Scourge Arcee's boy toy Veteran

    Joined:
    Jul 2, 2002
    Posts:
    7,670
    News Credits:
    5
    Trophy Points:
    221
    Likes:
    +5
    Cool, I need to get one, and thanks for the info about the set, as I have both.
     
  15. bourdon

    bourdon Well-Known Member

    Joined:
    Jan 11, 2005
    Posts:
    199
    News Credits:
    4
    Trophy Points:
    96
    Likes:
    +4
    Shout have fixed remaining animation errors in 3 episodes : ultimate doom part 3, a plague of insecticons and heavy metal war.
     
  16. jamspeed

    jamspeed is so beast!

    Joined:
    Sep 18, 2008
    Posts:
    1,651
    Trophy Points:
    126
    Likes:
    +0
    Ebay:
    Thanks, So it's worth the trouble of getting the replacement disk?
     
  17. ILoveDinobot

    ILoveDinobot Arise Rodimus Prime

    Joined:
    Jan 19, 2006
    Posts:
    14,999
    News Credits:
    7
    Trophy Points:
    262
    Location:
    Long Island
    Likes:
    +34
    I just got my replacement disk. Hope you enjoyed the ride lol.
     

Share This Page