Hasbro says no 7/1 MP Grimlock

Discussion in 'Transformers News and Rumors' started by Optimus Vader, Jun 28, 2010.

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  1. Optimus Vader

    Optimus Vader Banned

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    Since the 7/1 date was removed (from one part of their webpage) from Hasbro's site last week I thought I'd see if I could get an answer as to when MP Grimmy should be hitting stores. I've never contacted Hasbro before so I really don't know if their customer service dept is right or wrong, but going from the email they sent me; don't waste your gas this Thursday.


    ---------- Forwarded message ----------
    From: Hasbro Consumer Affairs <hasbro@custhelp.com>
    Date: Mon, Jun 28, 2010 at 2:20 PM
    Subject: Masterpiece Grimlock [Incident: 100622-000124]
    To:



    Recently you submitted a question to our Consumer Affairs team. Below is a summary of your question and our response.

    Thank you for allowing us to be of service to you.

    If your issue remains unresolved, please update this question here.

    Subject
    Masterpiece Grimlock

    Discussion Thread
    Response (Veronica) 06/28/2010 02:20 PM
    Hi,

    Thank you for waiting for my response.

    Regrettably, the official release date for this product has changed and no further information is available.

    We ask that you visit our web site at Hasbro Toys, Games, Action Figures and More... often for the most current product information.

    We appreciate your understanding and your interest.
    Response (Veronica) 06/23/2010 04:16 PM
    Hi,

    Thank you for contacting Hasbro, Inc. regarding the Transformers Masterpiece Grimlock.

    We are sorry to advise that the information you have requested is not readily available.

    We are sharing your question with those internal parties who are more familiar with this piece of our business. We will respond to you, as soon as we receive the information from them.

    We thank you, in advance, for your patience.
    Auto-Response 06/22/2010 09:06 PM
    These answers were automatically selected for your consideration. If your issue is addressed in our FAQs, a link to the answer will be given. If no answers are listed or the answers do not match your question, then there were no answers matching your issue.

    TO FINISH SUBMITTING YOUR QUESTION, PLEASE CLICK THE EMAIL US BUTTON BELOW.

    A Consumer Affairs Representative will respond to you.
    Customer 06/22/2010 09:06 PM
    What is the release date for the Toys R Us Exclusive Masterpiece Grimlock? Your website said 7/1 for a few days, but all of the sudden the date is gone. Has the date been changed or is this just a mess up on the web page? Below is a link. Thanks.

    New Exclusive available at Toys R Us on July 1st

    Question Reference #100622-000124
    Product Level 1: Transformers
    Product Level 2: Transformers-Misc.
    Category Level 1: Product Information
    Date Created: 06/22/2010 09:06 PM
    Last Updated: 06/28/2010 02:20 PM
    Status: Solved



    Along the top of their web page it still says 7/1, but they removed it from the middle of the page where it was for a few weeks..

    [​IMG]
     
    Last edited: Jun 28, 2010
  2. Spiderus Prime

    Spiderus Prime TFW Spongebob since 2007

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    He still at the Fall time.
     
  3. panzerjedi

    panzerjedi Well-Known Member

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    Makes sense to me. Avoid TRU's B1G1 50% off sale. Would be silly of them to release $60 toys during such a sale.
     
  4. Anguirus

    Anguirus Well-Known Member

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    Thanks!
     
  5. Waverider

    Waverider Supreme Dude TFW2005 Supporter

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    Sorry but I don't rely on responses from Hasbro CS for any toy release info.
     
  6. Optimus Vader

    Optimus Vader Banned

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    Really? I have zero experience with them (Hasbro CS). I'm hoping she was wrong. It seems weird that she knew enough to tell me the date had changed, but couldn't say when.
     
  7. Motor_Master

    Motor_Master Lets the balls touch TFW2005 Supporter

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    It does line up with the TRU statement that Grimmy would be available in stores after SDCC.
     
  8. chrisr291

    chrisr291 Master of the Unknown

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    I wouldn't believe hasbro customer service. Not news or rumors.. just lazy CS works who don't want to research it.
     
  9. chrisr291

    chrisr291 Master of the Unknown

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    Also, what do release dates even mean? A toy release date isn't the same as a Video Game/Movie/CD date.

    Just because the release date says the first, doesn't mean or even guarantee the customer one if they drive to that store on the specified day. For some, yeah it works out but for the vast majority... you come hope empty handed and with less gas.

    Just buy online:thumbs2:  Save the money and environment
     
  10. MegaPrime33

    MegaPrime33 Follow me @NerdActivist TFW2005 Supporter

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    Yeah I never believed it was going to be released prior to SDCC. They'll show it off again, and may even sell it there too, and then it will be in stores after that.
     
  11. Kimmer

    Kimmer Well-Known Member

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    i doubt it's gonna be out on the first but i'm checking any way. don't really care what a customer service operator says, they're usually clueless no matter what company u call.
     
  12. Optimus Vader

    Optimus Vader Banned

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    I was taking the 7/1 date they had on their site as an eta. My local TRU had Generations out last Fri, so I was going to check this Fri for Grimlock. I still will, just figured I'd share the "not really sure" answer I got from Hasbro about it.

    There's almost two of every store within about four miles of me. Stopping in real quick as I pass them on my way home from work isn't bad, but I'll order this one online if finding him gets to be a pain in the ass.
     
  13. FMA1987

    FMA1987 Well-Known Member

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    well that isnt a bad thing i wasnt ready to buy him just yet so i am not to disheartened
     
  14. chrisr291

    chrisr291 Master of the Unknown

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    Oh ok, TRU is just out of the way for me so i'd rather just order the stuff online if at all possible. You should check out the Junkion

    http://www.tfw2005.com/boards/items-sale-trade/309369-official-toys-r-us-mp-grimlock-sale-thread.html

    This might make it easier for you.
     
  15. Unicron129

    Unicron129 Well-Known Member

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    so is there any word of the new release date?
     
  16. MegaHavok

    MegaHavok Well-Known Member

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    after comic con
     
  17. Sam Witwicky

    Sam Witwicky Well-Known Member

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