FansProject Warbot WB-002 Steel Core

Discussion in 'Transformers 3rd Party Discussion' started by The Dark Seeker, May 9, 2012.

  1. Napalm

    Napalm Sins Of The Manfish TFW2005 Supporter

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    FPC are the ones who need to do that.

    With respect, you aren't going to be able to come good for the fellas that are still waiting in the dark on their stuff, and I doubt that being reminded about how good the maker of the product is will take away the sour taste currently in their mouths.
     
  2. TENIME_art

    TENIME_art Ethically Challenged

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    Ebay:
    I sympathize with everyone having problems, as my order went off without a hitch, however...

    I never got a single e-mail from them the entire time, which is bad business.

    The only related e-mail I got was from Paypal because of the transaction. I had nothing from Fansproject (or Fansprojectcore, since people are saying they're not related) at all, which, in the cases of people who still haven't gotten theirs, is not very comforting.

    Every other site, or even independent seller, I have dealt with, ever, has supplied some sort of "I got your money" communication, followed by a "it's shipped" communication.

    Just getting something from Paypal saying "you sent them money" isn't enough.

    Sure, mine went smoothly. It was still uneasy until I got it, which I don't like feeling about my money.

    And clearly, not everyone's is going smoothly.
     
  3. cylor

    cylor Well-Known Member

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    Dude, the least they could do was mark the right value on your package :)  They owe you a refund big time for the extra customs charges you've paid!
    However, I've just received my PP05s from igear. They gave me the tracking nr right away and the package arrived in ten days. No customs charges. And their shop is still bad compared to a real one that informs you about delays and responds of QC issues.
     
  4. daimchoc

    daimchoc TFW2005 Supporter

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    Uhm... Customs charges are not the responsibility of the Seller.
     
  5. Rewind

    Rewind Be Kind TFW2005 Supporter

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    You didn't get this email?

    FansProject Community Manager community@fansprojectcore.com
    Jun 21


    Thanks for your order 459 at FansProject Core.

    If this is your first order with us, you will receive a separate e-mail with login instructions. You can view your order history with us at any time by logging into our website at:

    FansProject Core

    You can find the status of your current order at:

    http://www.fansprojectcore.com/user/1808/orders/459

    Please contact us if you have any questions about your order.


    Anyway, I agree that more communication is needed. I had no problems with mine, but many others clearly are.
     
  6. Napalm

    Napalm Sins Of The Manfish TFW2005 Supporter

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    I think you'll find that when the seller quotes a price of $209(!) on the box with shipping charges of $37, and UK customs base their charges on 20% of that - I will find a way to make damn sure they fucking well are.
     
  7. daimchoc

    daimchoc TFW2005 Supporter

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    How much did you pay for your stuff then? I feel for you that you have to pay for customs taxes...
     
  8. Napalm

    Napalm Sins Of The Manfish TFW2005 Supporter

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    I paid $120 including shipping. I then paid $63 in customs charges. Because someone can't type.
     
  9. Ruthless Cynic

    Ruthless Cynic Well-Known Member

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    It is unacceptable that they misrepresented the value of the package so grossly.
     
  10. daimchoc

    daimchoc TFW2005 Supporter

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    Now, that definitely is not your fault. You should have only paid tax on the price of the items inside the package. So, you didn't actually order more than one then?
     
  11. Transbot90210

    Transbot90210 Banned

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    The customs on an inflated amount is BS. I think FPC should take the hit on two thirds of that amount.

    That was a complete error on the senders part and they should be responsible. I really can't believe how horribly this is going.
     
  12. Napalm

    Napalm Sins Of The Manfish TFW2005 Supporter

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    When I got the bill I was crossing my fingers the screw up would have a beneficial payload. EL OH EL, etc.

    Nope - just the one. One declared on the box, $209.99. Beautiful.
     
  13. daimchoc

    daimchoc TFW2005 Supporter

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    That's definitely not right. I do hope that you get compensated back for that error.
     
  14. Yobuster

    Yobuster Well-Known Member

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    I agree with you on that one. Even a simple "We are aware of the issue and are actively working on it" would be nice. But nope so far got zip, zilch, nadda. It's really unfortunate there seems to be a good number of us who are in the "not-received, missing quantity" arena.

    I wonder if there is a chance that they had actually oversold the 800 and now some of us would have paid and have not received?
     
  15. Yobuster

    Yobuster Well-Known Member

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    Was this written by hand? I'm guessing it had to be.

    I know the address label on my shipment was written by hand and they totally got the address wrong and my package bounced back to them. That ended up to be a 2 week delay. Then when i received it, i was short 1 Steelcore. It was like 2 negatives in a row. 2 wrongs don't make a right here.

    *sigh :( 

    I just hope they resolve whatever issue they are having before they release anything else.
     
  16. Jetstream

    Jetstream Autobot Seeker

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    I hate to say it as I love Fansproject, their products are amazing, although this issue is with Fansproject Core but I'm starting to feel a bit like I've been scammed with Steel Core, paid in full on the 23rd of June to a company that is now totally silent and refusing to answer any messages/e-mails, I have no idea whether my order has been shipped or not or even if the order will be. I know many (if not most) people have received theirs orders without incident but I still have the feeling that I may have to wait to order another one from another retailer if/when they become available.
     
    Last edited: Aug 30, 2012
  17. megatroptimus

    megatroptimus Translatorminator

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  18. Napalm

    Napalm Sins Of The Manfish TFW2005 Supporter

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    Nope, it was printed. The screw ups continue reading your posts.

    Yours may be in customs waiting on a letter. If you had tracking you could contact Parcelforce to see. Le sigh.
     
  19. TFao

    TFao Well-Known Member

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    First let me say that I am not trying to belittle the fact that many people still on't have their SCs in hand at all. Besides any circumstances beyond their control with mail carriers and such, I agree that FPC should have been able to get their wares to their paying customers by now.

    And the incompetencies with the misadressed mail, over stating the value of the package, one too many or too few items than were ordered, and no response to messages sent about them. That all seems a bit too much to simply explain away with, "It's their first time."

    ...but...

    I think the one thing that can be taken away from this first attempt of FPC distributing products directly to fans is not, "I'm never going to preorder through FPC again." I think the lesson I've learned is, "I sure as hell am going to get my preorder in as early as possible next time."
     
  20. cylor

    cylor Well-Known Member

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    So... the lesson would be: "SINCE their shop sucks, THEN next time I'll pre-order from them as soon as pre-order show up, because they seem to not mess up the first few orders"? I can't understand this logic :) 
    If I've heard that a shop is bad, I usually stay away until lots of people say it's getting better.
     

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