I just bought one, threw away the box and receipt, and then realized it's broken. It's one of the metal screws in the shoulder. Snapped. The one that should control the tightness of the swivel that moves the cockpit. The closest one to the torso. Turned it and turned it trying to tighten that joint, nothing happened. It was broken. There's absolutely nothing you can do here other than trying to cut the post down so you can grab the broken screw with some pliers. Then unscrew it. Problem is, now nothing matches up and the shoulder is compromised. Anybody had a similar issue?