I already sent BBTS an email with photo documentation, which they'll most likely answer tomorrow, but I was wondering if anyone here had BBTS send them a replacement part(s) for a defective figure. Not long after I opened my MP-09B Black Rodimus and removed it from the clear plastic tray, the left leg fell off at just above the knee where the light blue/aqua ratchet joint is located (see the pic below). I didn't even mess with the figure outside of checking the leg armor and making sure everything was fine. I looked for the broken portion of the ratchet and couldn't locate it, which leads me to believe that it may have been assembled this way (I bought it factory sealed). I have MP-09B packed up in its BBTS box and ready to go in the event that I need to send the whole thing back, but I'd be just as happy if they sent a replacement left leg.