Does anyone know....

Discussion in 'Transformers General Discussion' started by nemesisconvoy, Oct 9, 2008.

  1. nemesisconvoy

    nemesisconvoy Gundam Pilot

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    ...the phone number for BBTS? They have screwed up my City commander order and I need to get it straitened out. Please help??
     
  2. Joe Moore

    Joe Moore Is Not Jim... Administrator

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  3. Digilaut

    Digilaut My name is Drift.

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    Can I place orders or receive customer service by telephone:
    We currently do not perform any customer service or order placement by phone. Our system has been designed solely to process web-based information. We are always happy to answer any questions or concerns via email. You can use the 'My Account' feature at any time to modify your orders, feel free to contact us by email if you need help.

    mail adress is service@bigbadtoystore.com, though.
     
  4. Ramrider

    Ramrider TF Art Lad

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    They're not accessible by phone, by the looks of it.

    Looks like your best bet, unless there is some hidden number in a local phone book - and if they're not set up to deal with phone-based customer service, then I doubt it - would be to e-mail service@bigbadtoystore.com like it says here:

     
  5. defstar

    defstar Autobot...

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    Just e-mail them (I think it's their main/only way to reach customer support)...they have always been very prompt via e-mail (Jessica is really good)...and I've used it a lot with them...
     
  6. deltaprime

    deltaprime The Christian Transfan

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    Wish I knew. I ordered a set of 20 Legends, and BBTS (or I) screwed up. Haven't heard any news from BBTS about it sice
     

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